Account Manager Job Edmonton area,Alberta Canada,IT/Tech

As an Account Manager at Computronix, you will be the primary liaison between our clients and internal teams, ensuring strong relationships, strategic alignment, and successful delivery of POSSE solutions. This role combines client advocacy, strategic planning, and cross-functional collaboration to drive customer satisfaction and long-term value.

In this role, you will focus on:

Client Relationship Management:
Build and maintain relationships with key client stakeholders (C‑suite, operational, IT). Act as an advocate for both the client and internal teams, manage escalations, and cultivate client champions.

Strategic Planning:
Develop and maintain client-specific roadmaps, align upgrades with business priorities, and provide budget guidance for annual support and SaaS costs.

Creating a vision:
Ensure the client is aware of the various solutions to their problems and lead them through a plan of action.

Communication:
Translate technical details into clear business language, proactively share product updates and industry trends, and supply tailored information to help clients justify investments.

Product & Services Advocacy:
Maintain deep knowledge of various product and support offerings; advise clients on upgrade paths and champion enhancement requests.

Sales & Opportunity Management:
Identify business needs, coordinate demos, contribute to proposals, and support the full sales lifecycle for new opportunities.

Contract & Vendor Management:
Manage client contracts, renewals, and compliance; arrange annual license audits and communicate cost adjustments.

Internal

Collaboration:

Work closely with Client Services Directors, Product teams, and executives to ensure client success and resolve challenges.

Metrics & Continuous Improvement:
Track account performance, contribute to KPIs, and participate in best-practice initiatives.

You’re perfect for this role if you have:

Bachelor's degree in business, IT, or related field (or equivalent experience).

5-7+ years in account management or enterprise software solutions.

Provincial and Municipal Government experience preferred

Strong understanding of SaaS, licensing, and enterprise software implementation.

Excellent communication, relationship-building, and problem-solving skills.

What You Can Expect:

Competitive compensation aligned with your skills and experience.

Comprehensive benefits include generous medical, dental, and vision coverage, plus retirement plans with company match.

Professional growth opportunities through our in-house CX Academy and ongoing learning initiatives.

A voice at the table—present ideas and solutions in an environment that fosters trust, respect, and service.

Interview Process:

Phone Interview with Recruiting Manager

Phone Interview with Hiring Manager (30 minutes)

Technical Interview (In-person)

Assessment

Final Interview with the Executive Team Candidate identity verification is required during the final interview phase.

We recognize that AI can be a helpful resource for preparation and research. During interviews and assessments, candidates are expected to rely on their own knowledge and experience, without the use of AI or other real-time support.


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