Technical Support & Service Advisor

Technical Support & Service Advisor - HVAC Edmonton, AB or Calgary ABWe are proud to support a premier North American wholesale distributor of heating, ventilation, and air conditioning products, serving both Residential and Commercial sectors. With an expanding demand stemming from their supplier collaborations, they seek to recruit a driven Technical Support & Service Advisor. This role aims to collaborate closely with vendor partners to foster expertise in the products they distribute.

The main responsibilities include offering technical assistance and delivering training sessions for both customers and staff members.

The successful candidate will be able to utilize exceptional communication & presentation skills to deliver training and product information to end users, contractors/technicians, and internal stakeholders at all levels within their branch infrastructure. This key leadership role will become an essential bridge between our clients vendor/supplier partners, their sales and branch customer service team members, and of course to their the customers they support and sell to.

There will be some local travel (up to @ 25%) of any given month when dealing with clients or some of the local branch infrastructure.
Responsibilities include:

Work with key internal and external stakeholders to develop training sessions to educate them on equipment and their capabilities (as well, how to position products to the market)

Establish strong relationships with customers and vendors

Develop training, tests, and assignments for your coworkers on the product platforms

Work with existing onboarding material and recommend alterations where information is lacking and help collaborate on updates

Assist with the administration of warranty support for relevant HVAC product lines

Assist customers by phone, via email, and in-person with troubleshooting issues, product inquiries and technical service related questions

Participate in professional organizations, conferences, networking events, and tradeshows

Support the roll-out of new product lines as they develop

Provide specs, installation, and operations materials to customers and help support engineering team

Provide on site training and demonstrations to your customers and end-users

Qualifications

3-5 years of direct ‘hands-on’ technical experience within the HVAC sector is a essential

Must possess HVAC-related troubleshooting skills in both commercial and residential settings

Outstanding communication skills, both written and oral, including the ability to communicate with all levels of organizations, and with strategic vendor partners

Results driven, ability to handle multiple tasks, energetic and self-motivated

Possess the ability to be a self-starter…and the motivation to create new programs independently

Outstanding customer facing acumen with the ability to produce and deliver technical training presentations to customers and co-workers

Comfortable using multiple computer applications

Valid Driver’s License

If you are looking for an opportunity to grow professionally within a company, apply for this position today! Please submit your resume to Bryce Delegarde, Senior Recruitment Consultant by using the “Apply” button.

Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted. Applicants must be legally entitled to work in Canada without sponsorship.

Lock Search Group is a National Executive Recruitment firm with a dozen offices in Canada, a staff of more than 50 Consultants and Associates, and expertise in 11 major disciplines. Our mission is to provide exceptional Recruitment and Consulting Services to clients and candidates. We apply our experience and expertise to deliver solutions with a personalized approach that focuses on clients’ needs and candidates’ goals.

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