Sunwapta Falls Rocky Mountain Lodge Night Auditor

Sunwapta Falls Rocky Mountain Lodge Night Auditor

Location:

Jasper, AB

Job Type: Full-time, Contract

Pay: $16.50 - $17.50 per hour

Scheduled to open May 14, 2020 – likely delayed until June 4 due to COVID‑related delays.

Reporting directly to the Director of Sales and the Restaurant and Resident Manager, the Night Auditor is responsible for night reconciliation of all revenue‑based transactions, data pooling mechanical information, labour information, and other information as required. It is a Front Desk Position; while taking reservations is light, customer service and helping guests is always a priority. The shift is from midnight to 7:30 am, six days per week.

This role requires working without supervision and a fundamental understanding of balancing daily cash outs, troubleshooting Microsoft Excel formulas, problem solving, and a good ability to learn new software and computer operations.

• Knowledge of reservation system operations
• Reservation taking and bookings
• Check‑ins and outs
• Promptly answer phones with friendliness and courtesy
• Reconciliation of all non‑cash envelopes for all departments
• Reconciliation of US exchange – all departments
• Adjustments to all over rings, over/short, refunds
• Cross‑referencing of all till tapes
• Procedures for time cards and labour reports
• Procedures for all category reports
• Procedures for preparing all CC deposits
• Procedures for all company charges and tour operator charges
• Procedures for all black book entries
• Internal audit for all entries made
• Confirmation of all maintenance, cabin, and maid reports
• Procedures for posting invoices, tour charges, bank deposits, & charge cards
• Notifying supervisors of all discrepancies
• The operation and closing procedures of all trans select machine
• Insure all back‑ups are complete

• Ensuring Main Lodge is secured and locked down and empty of employees
• Monitoring any evening cleaning staff
• Timely lodge perimeter security checks
• Handling customer complaints, requests, and concerns
• Monitoring staff accommodation
• Execution of all guest rooms wake‑up call requests

• Dealing with customers and guests with a friendly and courteous manner
• Good communication with ending and starting shift personnel
• Respectful relations with all other resort staff

Apply today!

Job Types: Full-time, Contract

Salary: $16.50 to $17.50 per hour