Seasonal Front Desk Agent | Guest Services

Come join our Front Desk department for the 2026 summer season!

Company Overview

Overlander Mountain Lodge is nestled in the heart of the Canadian Rockies, offering guests an unforgettable experience surrounded by stunning natural beauty. We are committed to providing warm, attentive service that complements our breathtaking surroundings.

Position Summary

Overlander Mountain Lodge is seeking a Front Desk Agent to join our team at Overlander Mountain Lodge and Jasper East Cabins. Located in the scenic Canadian Rockies, this role is essential in delivering exceptional guest experiences and supporting smooth daily operations across both properties. The ideal candidate is passionate about hospitality and dedicated to making every guest’s stay memorable.

Why Work With Us

At Overlander Mountain Lodge, we believe exceptional guest experiences begin with happy, supported team members. When our staff feel valued and empowered, they deliver genuine, memorable hospitality. Join us and help build a welcoming, inclusive workplace where people thrive.

Duties & Responsibilities

• Greet and welcome guests warmly upon arrival.
• Check guests in and out efficiently using hotel management systems.
• Respond to guest requests and inquiries, including directions, recommendations, and general information.
• Provide information about lodge amenities and local attractions.
• Handle and resolve guest complaints or concerns promptly and professionally.
• Uphold high standards of customer service and hospitality at all times.
• Manage reservations and room assignments.
• Coordinate with housekeeping and maintenance teams to ensure room readiness.
• Maintain accurate records of guest interactions and transactions.
• Report any maintenance issues, safety hazards, or other operational concerns.
• Ensure confidentiality and security of guest information.
• Follow all company safety and security procedures.
• Perform other duties as assigned. Job duties may change based on the needs of the business and the team.

Requirements

• Previous experience in a front desk or hospitality role preferred, ideally in a lodge, hotel, or resort setting
• Excellent communication skills; bilingual or multilingual abilities are an asset
• Strong organizational skills with keen attention to detail
• Ability to multitask and remain calm under pressure
• Friendly, professional, and approachable demeanor
• Flexibility to work various shifts, including weekends and holidays
• Fluent in English
• Ability to commit to a seasonal contract
• Highly self-motivated with a can-do attitude and a commitment to excellence
• Strong teamwork and collaboration skills

Perks

Affordable, premium, single-occupancy housing

Opportunities for advancement and career growth

Referral bonus for each person you bring to our team

Check us out!

Overlander Mountain Lodge:

Stone Peak Restaurant:

Jasper East Cabins: