Accounts Receivable Clerk

Job Title
Accounts Receivable Clerk

Overview

The Role
Ensure the company actively manages its sales ledger by supporting our college at the University of Alberta with student debt management. Process customer invoices, monitor outstanding accounts, and ensure timely collection of payments. Manage the flow of information to student sponsors and oversee credit control processes, including allocating sponsor payments against the student debt ledger. Contribute to process improvements and maintain a strong control environment.

Main Responsibilities

Oversight of Kaplan staff based in Hong Kong to ensure bank statements are downloaded, student receipts are reflected in Salesforce, and any unknown receipts are queried with the Kaplan Admissions team.

Ensure unknown receipts are reflected in Salesforce once resolved by the Admissions team.

Ownership of transferring student receipts into the finance system.

End‑to‑end ownership of the student refund process.

Own and manage the student finance mailbox, ensuring accurate and timely responses to student and sponsor queries relating to fees, invoices, payments, refunds, and outstanding account balances.

Liaise with the University of Alberta’s Billing and Collection Services team to resolve student queries on payments and allocations of tuition fees/other charges.

Ownership of student invoice creation in Salesforce and the finance system (including ad hoc adjustments, e.g., for repeat fees). Agree on student payment plans with the Program Director.

Monitor accounts receivable aging and contact debtors by phone, in person, or in writing to collect any outstanding amounts on overdue accounts, including receivable balances owed by student sponsors.

Investigate and clear old outstanding receivable balances and liaise with internal and external staff to resolve payment delays.

Maintain the student ledger in Salesforce and the finance system as required.

Provide regular debt information updates to stakeholders and produce statements of account for student sponsors.

Work closely with the Program Director and sponsors to ensure funding of extension of study for students taking repeat modules.

Assist with month‑end close activities related to accounts receivable and support a strong control environment.

Liaise with Kaplan’s Student Success team to confirm student enrollments and monitor academic status.

Calculate bad debt provisions, manage the relevant balance sheet account, and monitor appropriateness of bad debt provisions.

Draft Partner Share invoices for the University of Alberta on a termly basis.

Complete project work as required by the business, e.g., creating a debt reporting dashboard.

Candidate Profile

Accounting experience with comfort with numbers, foreign currencies, and balance sheet reconciliations.

Specific credit control experience is desirable.

Excellent, polished communication skills with both financial and non‑financial staff.

Ability to manage challenging conversations well.

Organizational intelligence to get things done through formal and informal networks.

Extremely accurate and detail‑focused.

Strong interest in processes and systems.

Strong Excel skills.

Experience with accounting software.

Initiative to identify improvements and drive change.

Ability to work independently and as part of a team.

Proof of eligibility to work in Canada required.

Physical Requirements

Sitting

Standing

Walking

Climbing

Lifting up to 50+ pounds

Pulling

Pushing

Carrying

Grasping

Reaching

Bending

Visual Acuity

Color Determination

Speaking

Listening

Department / Location
Based at the University of Alberta, the role reports to the Finance Manager for Canada Pathways and works closely with the Program Director, Foundation Program (University of Alberta), as well as our London Head Office and Hong Kong‑based finance teams. The role is hybrid, with some office‑based days and some home‑based days.

Company
Kaplan International Pathways Canada (KIPCL) is a business unit within the Kaplan International organization, part of Kaplan Inc., a Graham Holdings Company. We are growing rapidly in Canada with two university partners and exciting projects on the horizon. Kaplan International is a global education leader, with offices and partners in more than 60 countries worldwide.

We are committed to working in a diverse organization and strive to provide equality of opportunity for all. We encourage applications from individuals regardless of age, disability, sex, sexual orientation, gender identity, pregnancy and maternity, race, religion or belief, marriage and civil partnership, and other protected characteristics. If you require adjustments or additional support within the recruitment process, please contact us directly.

Location
Edmonton, AB, CAN

Employee Type
Employee

Job

Functional Area

Operations

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