Client Service Representative Mobile Student - Term

Overview

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ).

Life at ATB is about more than work. We’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you—the unique, authentic you—to feel safe and celebrated 're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

At ATB Financial, we're more than just a bank. We're a team dedicated to making banking work for people. As a Client Service Representative
, you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable manner, and building meaningful relationships with our clients. You'll take the time to understand their financial needs, offer personalized solutions, and connect them with the right resources. You'll be a key part of a dynamic team, ensuring every client interaction is positive, efficient, and leaves them feeling valued.

• This is a temporary 4 months unionized opportunity
• This role is based out of the Edmonton Killarney branch, but on occasion may be required to travel to neighbouring branches.
• This position will be scheduled to work at multiple locations in the Greater Edmonton Area (includes Spruce Grove, Stony Plain, Leduc, Sherwood Park, Ellerslle, St Albert Tudor Glen) that are different from your primary work location to cover absences and/or where required for business reasons. This role is fully in-person at a variety of locations; with a regular commitment to have you operate from your home branch for coaching, connection and learning opportunities.

• Proactively engage with clients to understand their unique financial needs and goals, providing tailored solutions and guidance.
• Skillfully introduce and educate clients on our digital banking tools and platforms, empowering them to manage their finances with ease.
• Collaborate with internal teams to ensure seamless operations and resolve client issues efficiently.
• Adhere to best practices, policies, and regulations, accurately processing transactions and maintaining the security of branch assets.
• Actively participate in team meetings, share insights, and contribute to a positive work environment.

• Flexible and collaborative team player with a passion for helping others.
• Adaptable. Comfortable in a fast-paced, changing environment with a willingness to learn and solve problems creatively.
• Currently enrolled in post-secondary program (Business or Finance is a plus, but not required) and strong numerical aptitude.
• Customer-Focused Background:
  Experience in retail, hospitality, or volunteer roles where you’ve thrived in a customer-facing setting.
• Curious & Eager to Learn:
  An interest in the banking industry; while familiarity with financial products or previous banking experience is an asset, we are primarily looking for your potential and a great attitude!

A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.

If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at

We’re excited that you’re interested in a career with ATB. Follow us on Linked In, Facebook and Instagram to learn more about what our team is up to.