Senior Administrative Assistant

Our public sector client is seeking Child Care Claims Payment Coordinators to support the administration and payment of provincial grant funding to licensed child care programs across Alberta.

In this role, you will process grant claims, resolve payment issues, verify eligibility and compliance, and provide knowledgeable support to external operators and internal stakeholders. Responsibilities may vary based on operational priorities and individual strengths.

• Process grant payments and financial adjustments for licensed child care programs

• Provide guidance on grant policies, processes, and procedures

• Review, assess, approve, or deny claims and invoices

• Analyze complex payment issues and support operators in resolving them

• Interpret system data and Payment Summary Statements

• Identify and escalate anomalies or unusual transactions

• Prepare recommendations for supervisor approval on complex cases

• Maintain up-to-date knowledge of all provincial child care grant programs, including:

  • Affordability Grant

  • Child Care Subsidy Program

  • Wage Top-Up & Professional Development Funding

  • Inclusive Child Care

  • Family Day Home Administration Grant

• Process internal adjustments, recoveries, debits, and credits accurately

• Manage a high volume of financial inquiries (1,000+ per month)

• Address child registration related inquiries and tasks

• Validate reports to support service delivery and briefing materials

• Investigate and resolve monthly claim advance payment issues

• Identify system or processing issues and support resolution efforts

• Participate in user acceptance testing for system enhancements

• Ensure compliance with information management requirements

• Support onboarding and training of new coordinators

• Recommend improvements to operational policies and service delivery processes

• Conduct verification reviews and audits on selected claims

• Request, review, and assess supporting documentation

• Cross-check documentation against claims data for accuracy and compliance

• Identify discrepancies, document findings, and escalate as required

• Flag potential irregularities or fraud to management

• Perform spot checks on monthly claim advance payments

• Respond to payment, claim advance, and registration inquiries

• Collaborate with internal public sector teams to resolve issues and avoid payment disruptions

Education

• High School Diploma or GED

Skills

• Strong verbal and written communication skills

• Excellent organizational, time management, and analytical abilities

• High attention to detail and accuracy

• Ability to work independently and manage multiple priorities

Experience

• 2+ years using Microsoft Excel and Outlook

• 2+ years handling financial calculations, adjustments, or accounting data

• Post-secondary education in office administration or a related field

• Public sector accounting experience

• Experience interpreting policies, procedures, and eligibility rules

• Experience in a similar high-volume, detail-oriented role

• Strong judgment, initiative, and decision-making skills