Join Our Team at Fraserway RV – A Leader in RV Adventures! - Parts & Service Advisor, Edmonton, Alberta
Are you ready for a career that combines your passion for customer service with the excitement of the RV lifestyle? Fraserway RV is seeking a Full-Time Parts & Service Advisor to join our dynamic team. In this vital role, you'll have the chance to make a real impact on our customers' RV journeys, all while developing valuable skills in a growing, industry-leading company.
At Fraserway RV, we pride ourselves on creating exceptional customer experiences and maintaining top-tier service. If you are a detail-oriented, customer-focused individual who thrives in a fast-paced, collaborative environment, we want you on our team!
Core Competencies:
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The ability to clearly communicate with customers and team members.
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Work well with others to achieve collective goals.
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Ability to prioritize and keep everything running smoothly.
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Keep multiple tasks on track while maintaining a high standard of service.
: A genuine passion for helping customers and delivering exceptional service.
Key Responsibilities:
Service:
Greet customers promptly, ensuring a friendly and professional first impression.
Communicate with customers to identify repair needs, prepare accurate estimates, and obtain required approvals.
Open, update, and close work orders with proper documentation of labor, parts, and authorizations.
Coordinate with technicians and warranty staff to ensure accurate information, scheduling, and manufacturer authorizations.
Keep customers informed on repair progress, timelines, and any changes in costs or work required.
Review completed repair orders and invoices for accuracy, and review details with the customer at pick-up.
Support a safe, organized service department by following processes, maintaining security of vehicles and keys, and escalating issues when needed.
Parts:
What We’re Looking For:
Previous experience as a Service Advisor, Customer Service Representative, or similar role in automotive/RV/heavy equipment preferred.
Strong communication and problem-solving skills with a customer-first mindset.
Ability to prepare and explain repair estimates, invoices, and warranty documentation accurately.
Experience coordinating with technicians and managing work orders in service management systems (, G2/IDS or similar).
Proven ability to manage multiple priorities, stay organized, and follow processes in a fast-paced environment.
Knowledge of dealership/service department operations and commitment to safe working practices.
Why Fraserway RV?
We are not just a job, we are a community! At Fraserway RV, we offer you the opportunity to grow with Canada’s #1 RV Adventure company. Here’s why joining our team is a great career move:
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Enjoy a competitive hourly wage and potential for future growth within the company.
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Whether you’re new to the RV world or an experienced pro, we provide extensive training to…
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