Technical Services Engineer II

Below mentioned is the full job description for your reference:

Job Title:
Technical Services Engineer II

Location:

Nisku / Edmonton, Alberta, T9E 1K7 (Hybrid)
Assignment Duration: 6 months (with strong potential to convert to full-time)

Schedule:

Full-time, 40 hours per week - Standard Shift
Work Arrangement:
Hybrid (office, branch visits, and limited field support)

Position Summary

The Technical Services Engineer II provides pre- and post-sales technical support for engineered products and customer solutions. This role partners closely with Sales, Engineering, Project Management, and Operations teams to ensure technically sound, customer-focused solutions throughout the full sales-to-production lifecycle.

This position is well-suited for early-career engineers or new graduates who are eager to build long-term technical expertise, gain customer-facing experience, and grow within a global engineering organization.

Key Responsibilities

Technical & Sales Support

• Serve as a technical point of contact for customers via email and phone

• Support sales teams by providing technical input on engineered equipment and applications

• Review customer requirements and assist in determining appropriate technical solutions

• Participate in discussions with customers regarding drawings, specifications, and scope of work

Pre-Sales Support

• Provide technical support during feasibility, design, tender, and bidding phases

• Review and interpret tender documents, technical specifications, drawings, and proposals

• Assist with quotations, technical documentation, and bid packages

• Ensure proposed solutions meet customer needs and engineering requirements

Order Processing & Production Support

• Receive and review customer purchase orders

• Follow established internal processes to validate and release orders for production

• Support drawing development and revisions related to customer orders

• Coordinate with internal engineering, production, and project teams to ensure smooth execution

Post-Sales & Project Support

• Prepare and review technical submittals and drawings for approval and compliance

• Respond to customer technical inquiries and drawing-related questions

• Assist project managers with technical problem-solving and solution delivery

• Support customer training and application engineering activities as needed

Technical & Professional Skills

• Ability to read, interpret, and create engineering drawings and specifications

• Basic knowledge of CAD, CAM, or CAE systems

• Strong written and verbal communication skills

• Comfortable interacting with customers, sales representatives, and internal teams

• Highly organized, detail-oriented, and able to manage multiple priorities

• Collaborative, customer-focused mindset

Required Qualifications

• Bachelor's degree in Engineering (Mechanical, Electrical, Chemical, or related discipline), or equivalent practical experience

• 1 3 years of relevant experience preferred (new graduates welcome if eager to learn and grow long-term)

• Strong problem-solving, organizational, and interpersonal skills

• Proficiency with Microsoft Office and standard computer applications

• Valid driver's license and willingness to travel locally

Preferred Qualifications

• Background in Mechanical, Electrical, Chemical, or Automation Engineering

• Exposure to pumps, hydraulics, motors, or fluid handling systems is a strong asset

• Experience supporting technical sales, project execution, or engineered equipment solutions

Work Environment & Travel

• Hybrid role combining office work, branch visits, and limited field interaction

• Local travel for branch visits, sales meetings, and training

• No long-distance travel required during the first 6 months

• Occasional light lifting may be required

• Exposure to industrial, construction, and utility environments as needed

Location Preference

• First preference:
  Edmonton / Nisku area

• Second preference:
  Calgary

• Third preference:
  Saxton