Emergency Dispatcher; Casual Job Edmonton area,Spruce Grove Alberta Canada,Customer Service/HelpDesk

Position: Emergency Dispatcher (Casual)
Location: Spruce Grove

Under the direction of the Dispatch Supervisor, the 911 Dispatcher is responsible for 911 call-taking, fire dispatch, Peace Officer call taking and dispatch, and after-hours communication services for Yellowhead County staff, partner municipalities, and contracted clients.

Position Responsibilities

Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner;

Gather relevant information to determine the type and severity of the call;

Reroute calls to the correct agencies;

Dispatch appropriate firefighting resources based on call information;

Prioritize multiple calls to allocate available resources;

Monitor responder safety by radio;

Dispatch additional resources as requested by incident commanders;

Maintain logs and incident reports using provided methods;

Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry;

Complete paperwork and documentation related to call center operations;

Ensure the call center is kept in a clean and orderly manner;

Perform administrative tasks as directed;

Peace Officer Dispatch

Sign in/out of Peace Officers for contracted clients;
Conduct regular safety checks on officers by radio;
Take complaint calls in a courteous and professional manner;
Utilize various programs for processing complaints and assigning to officers;

Working Alone Monitoring

Sign in/out of working alone employees for contracted clients;
Conduct regular safety checks on officers by radio;
Provide emergency notification to supervisors if employees cannot be reached;

After-hours Call Center

Manage after-hours emergency calls for contracted clients;
Take calls and relay relevant information to on-call departments.

Qualification, Knowledge, Skill & Ability Requirements Education/Skills

Minimum education of Grade 12 or equivalent;
Post-secondary education in a related field is an asset;
International Academies of Emergency Dispatch certification is an asset;
Emergency Telecommunications certification is an asset;
Experience in emergency dispatch or call-taking preferred;
Basic training in office software preferred;
Strong computer and typing skills preferred;
Understanding of radio communication systems preferred;
Valid Class 5 Alberta Driver’s License;
Completion of Defensive Driving;
Valid Standard First Aid/CPR;

Attributes

Strong organizational skills with attention to detail;
Ability to manage difficult/stressed callers professionally;
Work well under pressure in a fast-paced environment;
Quickly switch between tasks, be resourceful and adaptable;
Control emotions effectively;
Work well in a team;
Reliable and dependable with minimal supervision;
Ability to sit for long periods and maintain intense listening focus;
Ability to handle high-stress situations, which can be mentally taxing;

The wage range for casual emergency dispatchers is $27.62 to $30.08 per hour.

Only candidates being considered will be contacted.

This competition remains open until filled.

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