Sales & Service Representative; Fly in, Fly​/off; Temporary - Ending

Work Location Type:
Onsite

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation

This position is hourly, and the starting pay rate is $31.50/hour and 4% vacation pay.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided.

Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Summary:

Under the general direction of the Onsite Leadership team, this position supports the growth of the onsite business by driving profitable sales growth and customer service through understanding.

This is a fly in/fly out position from Calgary or Edmonton consisting of a 7 days on and 7 days off schedule.

* This position is Temporary and will end August 2026

Job Responsibilities (You Will):

• Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner

• Sell a diversified line of products over-the-counter promoting Private Brands, Technical Services and ecommerce channels whenever possible and be able to provide an understanding of the Grainger Value Proposition to customers.

• Processing customer orders through the computer system, ensuring accuracy and prompt delivery

• Maintain a well-rounded knowledge of products sold including the completion of the required training programs.

• Other branch support related duties including but not limited to supporting the warehouse functions as required 

• Assists in driving the achievement of key operational metrics in customer satisfaction, sales, safety, and operational improvements by utilizing available tools and reporting.

• Utilizes sound judgment and best practices to resolve complex customer concerns.

• May Participate in Continuous Improvement (CI) Team meetings and CI on-site initiatives as required.

• Have a strong commitment to personal safety and safety in the workplace

• Other duties and responsibilities as required for the position

• This position is a fly in/fly out role out of Edmonton/Calgary airports

Education/Experience (You Have):

• 1 to 2 years previous customer service experience

• Demonstrates a strong work ethic and personal commitment to get the job done

• Demonstrated focus on “wowing” the customer with exceptional service

• Knowledge of industrial and/or safety products considered an asset

• Superior interpersonal, problem solving and customer service skills to effectively build relationships

• Proficient computer skills and aptitude

• Possession of a valid driver’s license is an asset

• Completion of High School Diploma 

This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE.

Details of these requirements will be provided during the recruitment process.

Some customers may have alcohol and drug screening policies for on-site contractors and…