Bid Manager; Retirement and Solutions

Position: Bid Manager (Retirement and Benefits Solutions)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The

successful candidate will manage bid processes across North American Retirement and Benefit Solutions (RBS) in an efficient and repeatable manner—in conjunction with PSO Fundamentals—allowing the Sales and Customer Success team to work better, faster, and more effectively. The objective is to enable the Sales and Customer Success team to focus where they need to, when they need to, in order to increase the number of client/prospect growth engagements/opportunities we can successfully manage at one time.

Our team and what we'll accomplish together

The Bid Manager is responsible for the end-to-end lifecycle of the bid process, often managing multiple opportunity workstreams in parallel.

Governance of bid process (from qualification to hand off to implementation), enforcing timeline, following up with subject matter experts, and organizing/leading relevant meetings

Assemble and lead project management of team for key bids, working closely with sales, deciding executives, and writing team to ensure delivery of high-quality proposals

Utilize knowledge of multiple disciplines (defined benefit, health and welfare, system solutions/SaaS business, implementation process, etc.)

Network and communicate with colleagues across business

Define, execute, and maintain bid management best practices

Identify and pioneer process improvement initiatives

What you'll do

Project manage the end-to-end bid process, setting a timeline with realistic deadlines to ensure on-time submission of a compliant and compelling bid

Work with Sales Lead to ensure development of clear and compelling win strategy, ensuring win themes are woven throughout proposal and meeting materials

Organize and host relevant meetings and provide minutes, including next steps and follow-ups, to all stakeholders involved

Manage virtual bid teams and coordinate work between key solution requirements stakeholders, including input from key team members (e.g., sales, client success, marketing, business, product, finance, delivery, implementation, legal, IT/security, etc.)

Contribute to written proposal regarding content and presentation, including research and communication with subject matter experts as needed

Follow up with relevant stakeholders regarding key information (proposed project team names, references, requirements, other items as required)

Respond to internal stakeholders’ questions/queries regarding the bid process and specific opportunity

Ensure pricing is complete so that approval can be provided by appropriate Leaders

Resolve issues/risks encountered throughout bid process

Ensure proposal bids are delivered per compliance guidelines and established timeline

Ensure proposal gaps are identified and addressed in a timely manner

Coordinate team and materials for all follow-ups, presentations, best and final offers, and contracting required as part of the bid process

Drive continuous improvement, including gathering and sharing feedback from post-bid reviews

Assist in identification of market trends

What you bring

Bilingual proficiency in English and French (written and spoken) is strongly preferred

Bachelor’s degree in Business Administration, Writing/Creative Writing, English, or industry-related field is preferred

3+ years related work experience in Bid Management/Proposal Writing, ideally within the Benefits Administration industry is preferred

Work experience in pension, defined contribution, and health and welfare administration industry is preferred

Excellent communication (written and spoken), organizational, and interpersonal skills

Demonstrated ability to manage multiple projects to successful completion

Demonstrated ability to be a leader and an agent of change

Demonstrated ability to manage risk,…