Client Resources Assistant AB and AB

Client Resources Assistant – Edmonton, AB

Location:

Edmonton, AB and Calgary, AB

Closing Date:
Until Suitable Candidate Found

Position Status:
Full Time (40 hours/week), One Year Contract (with possibility of extension)

Rupertsland Institute (RLI) is an affiliate of the Otipemisiwak Métis Government and has a triple mandate in education, training, and research. With a decentralized network of 9 METI-Service Centres, a Corporate Head Office in Edmonton, and two mobile service units, RLI designs and delivers training and education services to more than 140,000 Alberta Métis.

The RLI Vision is: “A Skilled and Knowledgeable, Self-Reliant Métis Nation.”

The RLI Mission is: “To enhance the self-sufficiency and well-being of Alberta Métis through quality education, training, and research.”

For more information about RLI and its services and programs, visit us ertsland.org

Rupertsland Institute is seeking 2 Client Resources Assistants to join our Métis Training and Employment (MTE) team in Edmonton as well as in Calgary. Reporting to the Regional Managers, this position is the first point of contact for visitors and callers to the MTE center. The Client Resources Assistants will provide potential clients with information regarding Rupertsland Institute and MTE services, programs, and projects and will also play a key role in connecting them to employment and training opportunities.

This role will support the operational functions of the regional office by maintaining and updating job boards and labour market information, assisting self-serve clients, and providing administrative and clerical support to the regional office. The successful candidates will be approachable, organized, and committed to delivering excellent client service.

• Greet and assist visitors in person and by phone by providing information about RLI/MTE programs, services and resources.
• Manage the phone system, including ensuring the phone tree is activated and functioning properly, and liaise with the provider as needed.
• Schedule and manage client appointments along with making referrals to internal staff and external community resources.
• Assist self-serve clients with form completion, email setup, resume writing, interview preparation, photocopying, faxing and computer use.
• Support self-serve clients in accessing labour market information, job boards, and online career tools.
• Enter and maintain accurate client information in KETO Data Systems in accordance with the MTE procedures, including creating, updating and archiving client files.
• Maintain the resource area, ensuring job boards, labour marker materials, and employee postings are up to date and well organized.
• Maintain client computers and other resource area equipment. Track online software & virus updates and clean up data on computers as required.
• Collect, organize, and update job leads, statistics and employer contact information and share it with clients, employers, and MTE staff as needed.
• Promote and explain RLI programs, services, and events to clients, employers, schools and community organizations.
• Liaise with external service providers such as housing, childcare, and food banks to connect clients with additional resources.
• Track client activities, prepare reports on a monthly or quarterly basis, tally log-in sheets and assist with compiling labour market trends and marketing activities.
• Prepare and distribute correspondence, manage mail and courier services.
• Participate in outreach and promotional activities to liaison with and deliver information to community agencies, schools and employers regarding RLI’s Programs, Services, Projects and attend community events and meetings as required.
• Document and distribute staff meeting minutes.
• Ensure client confidentiality is maintained, and files are secure at all times.
• Other duties as required or assigned.

• Excellent customer service skills with the ability to work with clients from diverse backgrounds.
• Strong attention to detail and commitment to data accuracy.
• Problem‑solving skills and the ability to adapt to changing priorities.
• Excellent organizational, time management,…