Administrative Support IV

Your Opportunity:

An exciting opportunity to showcase and grow your skills by joining our Symptom Control and Palliative Care Clinic team within the Cross Cancer Institute as an Administrative Support IV. The successful Administrative Support IV will deliver high quality customer service. In this position, it is essential that the representative be able to prioritize, make independent decisions, work independently, be able to handle conflict and difficult situations, and have a high level of problem-solving skills to meet the needs of our patients and team members, while aligning with best practices.

The Administrative Support IV will demonstrate professionalism and organization in performing clerical and booking duties in an environment that demands detail. These duties include answering telephone calls, booking appointments, monitoring and actioning several work queues, and reviewing and editing templates. You will be instrumental in facilitating communication between multidisciplinary team members, departments, patients and families while maintaining patient confidentiality. As a front-line contact, the Administrative Support IV will possess excellent verbal and written communication skills with the ability to multitask, utilize Connect Care, and be instrumental in quality improvement processes enhancing patient access.

In joining our progressive team, you will be open to providing and receiving constructive mentorship and to coaching opportunities to achieve the best in patient focused care. Your career will be supported by a dedicated leadership team that values and promotes a culture of continuous learning and service improvement. This team provides care to patients throughout the Edmonton and North Zone.

Our passionate medical teams, staff and volunteers strive to deliver compassionate and advanced care, making a daily difference in the lives of patients and families.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Quality Improvement courses/certification. Past experience in working with a team to improve patient flow. Demonstrates consistency in delivering Patient and Family Centered care. Fostering relationships and networks internally and externally of team.