Receptionist; Internal

Position: Receptionist (Internal Applicants Only)
Join CASA Mental Health in shaping a brighter future for children, youth and families by providing them with timely mental health care and empowering them to thrive.

Job Details
Wage range: $23.34 - $27.58 Hourly
Shift structure: Monday to Friday, 7.25 hours per day
Primary l
ocation: Edmonton, CASA Centre
Union: In-scope
Classification: Administrative Support II
FTE: 1.0
Status: Temporary, 6 months
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About the Role
The Clinical Administration team supports the organization through direct and indirect assistance across clinical and business departments. The team also provides external, public-facing support to CASA patients and families through multiple avenues.

The Receptionist will:

Develop an understanding of CASA’s programs and the associated referral processes to best support patients and their families.

Greet patients and their families and liaise with staff to coordinate arrivals and direct families.

Book appointments, make confirmation calls and register new patients.

Check patients in upon arrival and update demographic data.

Respond to incoming calls and transfer inquiries to the appropriate person and/or take accurate messages.

Maintain a clean, safe and organized workspace.

Perform general office administration duties such as photocopying, printing, mailing, facility opening and closing, etc.

Assist with staff scheduling.

Provide coverage for medical transcription service as well as Intake and Health Records when required.

Qualifications

Two years of relevant administrative experience.

Successful completion of medical office assistant and/or business administration program is an asset.

Experience in a medical office setting is an asset.

Excellent verbal and written communication skills.

Excellent customer service skills.

Proficient in Microsoft Office software.

High level of accuracy with data entry.

Attention to detail and ability to prioritize.

Conditions of Employment

A satisfactory Criminal Records Check. This would be the financial responsibility of the successful candidate.

Closing Date:
January 14, 2026

Please quote the following competition number in your application materials 26-005