Front Desk Associate

Why work with YWCA Seattle King Snohomish?

YWCA SKS is the region’s largest non‑profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference.

We’re women and BIPOC‑led, family‑centered, and supportive of employees. As a full‑time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work –
apply today!

The Edmonds New Start Center (EDNSC) is a new 24/7 Emergency Housing facility operated by the YWCA of Seattle, King, and Snohomish County, located in Edmonds, WA. The center provides safe, supportive housing for up to 45 individuals who are transitioning from homelessness to permanent housing. Clients have access to a range of on‑site services, including case management, life skills training, and connections to healthcare and employment resources, all designed to support their journey toward stability and self‑sufficiency.

The center emphasizes a compassionate, community‑focused approach, fostering an environment where clients can rebuild their lives with dignity, independence, and hope.

Front Desk Associates serve as the first point of contact for clients and visitors, providing high‑quality, culturally responsive, and consistent in‑person and by‑phone customer service in a diverse and busy environment. This role supports smooth office operations by handling calls, processing mail, monitoring access control, distributing supplies, and engaging guests. Front Desk Associates also provide resources and referrals to visitors and clients, contribute to maintaining office equipment, and act as first responders to on‑site emergency situations.

As the first YWCA representative clients and visitors encounter, a positive attitude and a professional appearance are essential, along with upholding the YWCA’s commitment to social justice and diversity.

Full‑time, part‑time, and on‑call positions are available.

The front desk is open 24/7 – weekends, overnight, and holiday coverage is needed.

Please include your specific availability in your application, including how many hours per week you’re interested in working.

• Customer Service
• Answer all incoming calls, direct them to appropriate departments, and take messages.
• Ensure the front desk lobby and all common areas are neat, clean, and sanitized.
• Help prepare and distribute daily cold‑prepared meals to clients.
• Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism, and other oppress ions intersect and are embedded in institutions.
• Treat all visitors, clients, staff, and volunteers with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.

• Safety and Security
• Maintain working knowledge of fire, safety and disaster plans related to emergency situations and conditions.
• Work collaboratively with the security team to secure the front lobby and computer areas, following all site protocols regarding building and client safety.
• Ability to de‑escalate conflicts or crises between clients and/or other individuals and direct them to appropriate staff who can provide next steps.

• Administrative Duties
• Manage deliveries, mail, and shipment arrivals in accordance with applicable procedures.
• Understand and follow all policies in the EDNSC Staff Handbook as well as other YWCA policies and procedures.
• Maintain confidentiality, discretion and professionalism by not discussing staff, clients, or visitors with others.

• The duties listed above are representative of the essential functions of the position. Other duties may be assigned as needed.

• Must be at least 18 years old to apply.
• Must have a high school diploma or GED, plus 3 years in a customer service facing role.
• Ability to work with the public, clients, and people in crisis; minimum (1) year of experience working in a social service setting preferred.
• Experience working in environments serving vulnerable populations…