Urgent Care Veterinary Practice Manager

Urgent Care Veterinary Practice Manager

Department: Urgent Vet Hospitals

Employment Type: Full Time

Location: Urgent Vet - Edmond

Reporting To: Caroline Arias

Are you an experienced Veterinary Practice Manager with a passion for team leadership and veterinary business operations? Urgent Vet is seeking a dynamic Practice Manager to lead our practice team. This role presents an exciting opportunity for a skilled professional eager to advance their career and contribute to delivering exceptional veterinary care.

About Urgent Vet – Urgent Vet is redefining the urgent veterinary care experience by bridging the gap between general practice and emergency care. Our mission is to provide timely assistance to people and their cherished pets when they need it most. We excel in swift and compassionate care, offering after‑hours care for canine and feline patients without the additional expense of emergency clinic fees.

Our single‑doctor practices handle common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia. Each paperless clinic is specially designed to deliver efficient care and is equipped with cloud‑based EMR, digital X‑ray, and a full suite of IDEXX in‑house lab equipment.

About the Position – The Practice Manager is pivotal in the hospital team, overseeing day‑to‑day operations to ensure efficient after‑hours acute care delivery while fostering a positive work culture. As the Practice Manager, your mission is to lead your team and oversee your hospital in harmony with the Urgent Vet ethos, actively cultivating culture, engagement, efficiency, growth, and financial stability.

Preferred applicants have experience in veterinary medicine, people management, and are comfortable working alongside veterinarians.

• Patient Advocacy – Be the advocate for patients and uphold a “Pet‑First, Client‑First” philosophy. Ensure a compassionate and client‑centric approach to pet care.
• Community Engagement and Brand Ambassadorship – Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning Urgent Vet as the foremost choice for urgent pet care. Serve as a prominent brand ambassador for Urgent Vet within the local community.
• Inclusive Workplace Culture – Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued.
• Additional Details – Reports to the Regional Director of Operations, Urgent Vet; typically scheduled 40–45 hours/week with longer hours likely from time to time; work schedule includes nights, weekends, and holidays (NO OVERNIGHTS); work hours are 3–11 pm on weekdays and 10 am–8 pm on weekends.

• Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team
• Excellent communication skills, with emphasis on active listening and timely follow‑up
• High level of self‑awareness, with willingness to receive feedback and continuously improve
• Skilled in de‑escalation and conflict resolution techniques
• Negotiation and persuasion skills, with ability to influence outcomes and build consensus
• Innate leadership skills, including humility, vision, and the ability to take calculated risks
• Confidence in decision‑making and ability to inspire and motivate others
• Proven track record of being trustworthy, reliable, and maintaining confidentiality
• Prior management experience, preferably in a veterinary or related field, with a focus on leading and developing teams
• Teachable mindset, strong desire and ability to learn new concepts and skills
• Demonstrated accountability for actions and outcomes, with proactive problem‑solving approach
• Team awareness, fostering collaboration and inclusivity
• Ability to inspire and motivate team members to achieve goals and overcome challenges
• Strong assessment ability to evaluate performance and identify improvement areas
• Proficiency in delegating tasks and leveraging team members’ strengths
• Capacity for immediate course correction in response to changing circumstances
• Commitment to collaboration and fostering a positive team environment
• Professionali…