Operational Specialist

About the Company

Arch Technology excels in infrastructure network support, providing independent uptime optimization service agreements that extend the life of Original Equipment Manufacturer (OEM) hardware. Our team of highly skilled and experienced engineers resolves over 75% of cases without needing Return Merchandise Authorization (RMA) through our Technical Assistance Center (TAC).

The Operations Support Specialist plays a critical role in supporting Arch’s TAC and hardware operations by ensuring accurate, timely, and SLA-driven execution across logistics, inventory, vendor coordination, and revenue-impacting workflows.

• Accountable for operational responsiveness, data accuracy, cost control, and customer and partner experience throughout the lifecycle of hardware replacements, gear-ups, and non-contract billable events.
• Operate with a customer-first and SLA-driven mindset.
• Act as a reliable, responsive point of coordination for customers, partners, engineers, and internal teams, acknowledging requests within defined SLAs and providing proactive, transparent updates.
• Execute operational tasks with urgency and precision, resolving issues quickly while maintaining accuracy, compliance, and cost discipline.
• Create a differentiated customer experience through clear communication, dependable follow-through, and consistent delivery against contractual and operational commitments.
• Anticipate risks, identify potential delays or issues early, and proactively upscale with solutions to protect customer outcomes and service levels.
• Represent Arch with professionalism and accountability in all customer, partner, and vendor interactions, ensuring every engagement reinforces trust and operational excellence.

• Strong organizational and follow-through skills.
• Proficient with basic office tools (Google Calendar, basic spreadsheets, task lists).
• Must be able to work on-site in Edmond, OK from 8:30-5:30 M-F.

• Highly dependable and detail-oriented.
• Comfortable handling routine, hands-on tasks.
• Strong organizational and time-management skills.
• Clear, professional communicator.
• Enjoys creating order and supporting others behind the scenes.

• Experience in logistics and vendor management.
• Ability to maintain high levels of data accuracy and compliance.

Flexible PTO, Competitive Salary plus bonus, Stability and Growth, Truly FUN work environment, The chance to make a real impact in people's lives.

Arch is committed to diversity and inclusivity in the workplace.