Infusion Reimbursement Coordinator

Oklahoma Arthritis Center (OAC) is an Equal Employment Opportunity employer and considers all applicants without regard to race, religion, color, sex, national origin, age, disability, veteran status, or any other legally protected status.

Infusion Reimbursement Coordinator supports OAC’s infusion services which involves highly specialized, complex billing processes with distinct payer requirements, coding nuances, and necessary prior authorizations that differ significantly from clinical billing. This infusion reimbursement coordinator will bring in-depth expertise to manage these complexities efficiently, ensuring timely and accurate claim submissions. This role relieves clinical follow-up specialists by focusing on core responsibilities, improves operational efficiency, enhances compliance with evolving payer policies, and ultimately safeguards and optimizes revenue streams associated with infusion services, delivering measurable financial, and administrative benefits to OAC.

This targeted specialization is critical for sustaining a financially healthy infusion program.

• Recognize and track denial trends by payer.
• Research how to resolve denial issues.
• Serve as a liaison between OAC and Provider Reps and communicate issues causing denials/payment delays with payers.
• Coordinate follow-up projects as needed.
• Train team members.
• Provide weekly updates to the Billing Manager and Director of Revenue Cycle regarding overall A/R issues.
• Other duties as assigned by the Billing Manager.
• Answers patient questions regarding their accounts and insurance coverage.
• Contacts insurance companies to verify medical insurance coverage for patient and to obtain information concerning extent of benefits. Determine patient’s payment responsibility for procedures.
• Research and correct all insurance denials.
• Identify delinquent accounts, aging period and payment sources. Processes delinquent unpaid accounts by contracting patients and third-party payers.
• Perform various collection actions including contacting patients by telephone and/or letter and resubmitting claims to third-party payers.
• Evaluate patient financial status and establish payment plans. Follow and report status of delinquent accounts.
• Review accounts for possible assignment to collection agency or other account determination.
• Help patients with Patient Assistance programs.
• Responds to patient/payer inquiries in a timely manner.
• Follow up on unpaid or improperly paid claims as necessary.
• Reviews and monitors select accounts within the accounts receivable.
• Ensure patient confidentiality and follow HIPAA guidelines.
• Promote a professional image by adhering to the established dress code as listed in Employee Handbook.
• Check and resolve assigned tasks in EHR program.
• Other duties as assigned by Administration.
• Assist co-workers as needed.
• Recognize when others are in need of assistance, information or directions and offers to help when able, or find someone who can.
• Responsible for neatness of work area to include stocking and cleaning. Be productive when faced with any “down time” during work hours.
• Maintain emotional control and diplomacy at all times.
• Maintain open and positive lines of communication.
• Consistently report to work on time, begins work promptly and perform duties for entire scheduled shift.
• Maintain absenteeism within company policy.
• Notify Administration of absences and tardiness in a timely manner.
• Read new policies and documents as instructed.
• Adhere to company policies and procedures.
• Demonstrate sensible and efficient use of equipment and supplies by limiting waste, spoilage or damage.

Knowledge:

• Knowledge of medical billing and collection practices.
• Knowledge of basic medical coding.
• Knowledge of third-party payer operating procedures and practices.
• Knowledge of Medicare requirements.

• Proficient skills in computer programs.
• Skill in trouble‑shooting insurance claims and problems.
• Skill in establishing and maintaining effective internal and external working relationships.

• Ability to accurately enter data and examine insurance documents.
• Ability to deal courteously with patients, staff and others.
• Abi…