Personal Banker

Personal Banker

Edmond, OK, US, 73003

Location: Edmond – EDMO

Areas of Interest: Consumer Banking

Final date to receive applications: 03/19/2026

At BOK Financial, we’re passionate about supporting our clients and each other. Join us as a Personal Banker and kick‑start your career with our industry‑leading Banking Navigator program—a 9‑week training program designed to equip you with the skills, knowledge, and confidence to excel.

During the training program you’ll receive hands‑on guidance from a dedicated success team. This comprehensive program includes virtual facilitation, self‑paced eLearning, on‑the‑job training, and skill‑application exercises. Upon graduation, you’ll be fully prepared to thrive as a Personal Banker—knowledgeable, confident, and committed to delivering best‑in‑class service.

Please note: Your initial training schedule may differ from your regular hours, and you may train at a different location before being permanently assigned to your branch.

The Person al Banker provides the best client experience possible for BOKF’s clients. They are empowered and responsible for delivering a superior experience on every interaction, building permanently engaged client relationships. Interactions include account activity inquiries, teller transactions, digital banking products, debit cards, and a variety of other products or processes. The Person al Banker handles client interactions efficiently and exceeds client expectations.

• Deliver exceptional client experience and build, expand, and retain long‑term relationships.
• Open a full range of retail products, including loan products, by making recommendations during routine banking and teller transactions.
• Educate clients about bank services such as online banking, Bill Pay, E‑Statements, and mobile/ATM deposit capabilities.
• Resolve simple to moderate client problems while ensuring the highest level of client experience and satisfaction.
• Perform teller transactions, processing checks, withdrawals, and balances within standards.
• Comply with internal control, audit, security, and compliance policies and procedures, and laws and regulations.
• Participate in professional development through training, self‑improvement initiatives, and skill‑building activities. Actively engage in coaching and feedback sessions to set goals and achieve results.

High school diploma or equivalent with a minimum of 1+ years of sales or customer service experience; a college degree is a plus. Equivalent combination of education and experience is acceptable.

• Working knowledge of consumer financial products and services.
• Experience in banking, retail sales operations and/or contact center operations (phone, email, chat support).
• Excellent verbal communication skills and courteous customer service handling.
• Strong written communication skills with professional etiquette and proper grammar.
• Problem‑solving and conflict‑resolution skills.
• Ability to follow established standards and use judgment to determine when to escalates.
• Basic math skills (adding, subtracting, multiplying, dividing) for account reconciliation.
• PC proficiency: word processing, spreadsheets, and learning internal company systems.
• Ability to multitask and work in a fast‑paced environment under pressure.
• Excellent interpersonal skills with sales and client‑relations competencies.
• Detail oriented and highly accurate.

BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long‑term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!

Apply today and take the first step toward your next career opportunity!

The companies in BOK Financial Corporation Group are equal‑opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.

Investing in our talent and building a great workplace is a top priority for us.

For more than a century, BOK Financial Corporation has helped fuel the success of clients and communities.

• Operations focused in an eight-state footprint.
• 5,000 team members.
• $49.7 billion in assets.
• $114.6 billion in assets under management and administration.
• $8 million donated to local nonprofits in 2024.
• 59,000+ volunteer hours by employees in 2024.