Teller, Customer Service​/HelpDesk

Overview

Kirkpatrick Bank hires individuals who are committed to building long lasting relationships by delivering high quality customer service to all of our customers and within our communities. In return Kirkpatrick strives to offer a competitive and comprehensive benefit package.

Shift hours
:
Monday - Friday 11:30am to 6:30pm, and Saturdays 8:45am to 1:00pm

Kirkpatrick Bank offers the following benefits (subject to eligibility requirement):

• Company subsidized health and dental insurance for employees and dependents
• Health and Dependent care flexible spending accounts, HSA account
• Company provided life insurance and long term disability
• Generous 401(k) Match
• Paid Sick and Vacation
• Wellness Plan
• Employee Banking products and services provided

The Teller serves as the first point of contact for customers, delivering exceptional service while accurately and efficiently processing a wide range of financial transactions. This role ensures a positive customer experience, protects bank assets, and adheres to all established policies, procedures, and regulatory requirements.

None

• Warmly greet customers and provide prompt, courteous assistance
• Process financial transactions, including deposits, withdrawals, check cashing, cashier’s checks, gift cards, savings bond redemptions, and loan payments
• Verify customer identities, signatures, and account information to reduce fraud risks and protect customer accounts
• Review checks for proper endorsements, dates, sufficient funds, payee identification, issuing bank validity, and overall legality
• Log and process night deposit envelopes in accordance with dual-control procedures
• Assist customers with Safe Deposit Box entry (if located at the branch) and process safe deposit box rental payments
• Respond to customer inquiries, resolve routine account issues, and escalate complex matters appropriately
• Identify opportunities to recommend additional products or services that meet customer needs and broaden their banking relationships
• Maintain up-to-date knowledge of bank policies, procedures, and regulatory requirements (e.g., BSA, AML, privacy laws)
• Maintain a professional, organized and secure workspace; uphold confidentiality and security protocols
• Participate in ongoing training and professional development
• Demonstrate a strong commitment to the Company’s mission, values, and customer service standards

The above represents general responsibilities for the position. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

• High School Diploma/equivalent education required
• Prior banking experience preferred
• Customer service and cash handling experience preferred

• Superior customer service skills
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational and time management skills
• Professional, positive, and courteous attitude
• High level of accuracy and attention to detail
• Commitment to maintaining customer and bank confidentiality at all times
• Basic math proficiency and computer skills

• Work is performed in a professional office or branch environment
• Ability to stand for extended periods
• Ability to lift up to 25 pounds occasionally (e.g. coin bags)
• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions

Kirkpatrick Bank is an Equal-Opportunity Employer who offers EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.