MTM Specialist - Nordstrom Menlo

Job Title

MTM Specialist - Nordstrom Menlo

INDOCHINO

The MTM Specialist delivers an exceptional Made‑to‑Measure experience within the Indochino Shop‑in‑Shop locations s role focuses on client engagement, sales, precise fittings, and brand representation in a luxury retail environment. The Specialist is the face of Indochino, guiding clients from consultation through delivery while ensuring total satisfaction.

• Build and nurture relationships with clients, understanding style preferences, fit requirements, and wardrobe needs.
• Drive made‑to‑measure sales through personalized consultations, proactive outreach, and effective follow‑ups.
• Manage client appointments and walk‑in consultations to maximize sales opportunities.
• Educate clients on fabric options, garment construction, and customization possibilities to create a tailored experience.
• Seek opportunities to increase traffic and appointments through local networking and partnerships.
• Achieve and exceed individual sales targets and contribute to team goals within Nordstrom.

• Conduct accurate fittings and pinning sessions to ensure garments meet client expectations for fit and comfort.
• Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed precisely.
• Hold accountability for quality and efficiency throughout the fitting process.
• Collaborate with Nordstrom tailors and Indochino specialists to communicate customer requirements effectively.
• Educate clients on the fitting process and set clear expectations for alterations and delivery timelines.
• Maintain a high level of attention to detail to uphold Indochino’s quality standards.

• Deliver an elevated shopping experience that reflects Indochino's commitment to luxury and craftsmanship.
• Handle client inquiries and resolve concerns with professionalism and urgency.
• Provide immediate support to ensure each client’s needs are met promptly and effectively.
• Document and communicate client measurements, preferences, and orders accurately to internal teams.
• Conduct post‑purchase follow‑ups to ensure satisfaction and drive repeat business.

• Maintain the Indochino shop‑in‑shop space to the highest standards, reflecting luxury and brand integrity.
• Assist with inventory management, merchandising, and the visual presentation of product offerings.
• Ensure the shop is prepared for daily operations and secured at the end of each day in line with Nordstrom’s policies.
• Maintain accurate records of sales, alterations, and client interactions.

• Act as a brand ambassador for Indochino within Nordstrom.
• Drive local marketing efforts to increase awareness and foot traffic to the shop‑in‑shop location.
• Identify new opportunities for business growth within the Nordstrom environment.
• Collaborate with Nordstrom partners and Indochino management to elevate the client experience and optimize sales.

• 3+ years of experience in luxury fashion sales, preferably within made‑to‑measure menswear.
• Strong understanding of garment construction, fabrics, and tailoring techniques.
• Exceptional interpersonal skills with the ability to build rapport and trust with clients.
• Proven track record of meeting and exceeding sales targets in a competitive luxury retail environment.
• Excellent communication skills, with the ability to articulate styling advice and customization options effectively.
• Proficiency in iOS and MS Office applications; familiarity with Nordstrom POS systems is an asset.
• Flexibility to work evenings, weekends, and holidays as required by the Nordstrom environment.
• Entrepreneurial mindset with a proactive approach to driving sales and enhancing the customer experience.

• Compensation: $20.00 – $22.00 per hour with monthly bonus available.
• A generous suiting allowance to enable you to wear and love our products.
• Luxury environment:
  Represent a leader in made‑to‑measure menswear within a world‑renowned retailer.
• Career growth:
  Gain hands‑on experience in luxury sales with opportunities for advancement.
• Collaborative team:
  Work alongside Indochino and Nordstrom teams to deliver exceptional client experiences.
• Customer‑focused culture:
  Join a company that values high‑touch service and empowers its team.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Retail Apparel and Fashion
• Location:
  
  New York, NY