General Manager

Overview

General Manager at Papa John’s. This position oversees all operational aspects of a Papa John’s restaurant to ensure profitability, quality, and compliance with Company policies and applicable laws.

• Monitor product quality and customer service standards; identify deficiencies and follow up with direct reports to address and correct issues.
• Respond professionally and promptly to all customer concerns.
• Solicit customer feedback, share it with the team, and use it to improve restaurant operations and build brand loyalty.
• Oversee training and execution of quality standards.
• Lead recruiting efforts to meet staffing needs and ensure uniform and appearance standards compliance.
• Establish performance expectations and conduct timely performance reviews; document issues and take appropriate disciplinary action up to termination.
• Coach and develop direct reports; foster teamwork, energy, and a positive environment; implement team member recognition programs to reward and retain high performers.
• Manage sales against budget and prior year; ensure prompt, friendly service; implement plans to improve sales trends (ticket average, order frequency); pursue additional sales through traditional and local marketing and community presence.
• Manage profit goals against budget; control food, labor, and other controllable costs; correct deviations using appropriate tools; develop plans to improve profitability.
• Execute administrative and cash management duties.
• Plan and manage inventory levels to meet sales demands while minimizing loss; ensure the restaurant is clean, well-equipped, and safe; oversee preventative maintenance and repairs as needed.

• Two years of successful restaurant management or supervisory experience preferred.
• High school diploma (or equivalent) required.
• Serv-Safe/Local/State Food Service Certification.
• Basic accounting including invoice reconciliation and financial statement analysis; cash management skills.
• Ability to work independently with minimal supervision while setting and achieving team goals.
• Bilingual in certain markets (preferred in some locations).
• Must have a valid driver’s license and access to reliable transportation.
• Must be able to perform job duties in a restaurant environment; exempt, salaried position; employment contingent upon satisfactory background check.

Working conditions are typical of a restaurant environment. Papa John’s is an EEO/AA employer; complies with ADA accommodations where applicable.

Seniority level:
Mid-Senior level;

Employment type:

Full-time;
Job function:
Management and Manufacturing;
Industry: Restaurants.