Client Partner - Consumer Packaged Goods

Description:

Role:
Client Partner - Consumer Packaged Goods (CPG)
Location:
Edison, NJ

Job Description:

• Manage sales & delivery for the strategic customer accounts and ensure growth & profitability of the accounts in the NJ area

• Responsible for continuous improvement in the Customer Satisfaction and Employee Satisfaction

Revenue Management

• Drives revenue / profit growth targets in defined customer accounts through support from Business Relationship Managers in one's team.

• Creates and captures emerging business opportunities within customers.

• Cross-sells / Up-sells and focuses on relationship development with strategic customer accounts.

• Creates strategy for revenue growth in customer accounts with support from other OUs of the organization.

Client Management

• Ensures customer requirements are determined and met appropriately with the aim of enhancing customer satisfaction index.

• Participates in client presentations and establishes futuristic business alliances.

• Ensures statutory and regulatory requirements applicable to the account are studied, discussed, and included during Requirements Development/Analysis phases of projects.

• Regularly tracks project dashboards and reports to ensure consistent improvement in SLA compliance.

Delivery Management

• Monitors key metrics (utilization, onsite-offshore ratios, billing efficiency, etc.) regularly.

• Plans initiatives and actions for cost optimization within the account for improving service standards.

• Identifies weak areas in delivery and devises corrective actions for on-time & defect-free delivery.

• Ensures cross-geographic synergies in project management & delivery execution by sharing best practices across projects/sub-units in the OU.

Resource Planning

• Optimally utilizes resources for effective implementation of development & delivery plans.

• Collaborates with stakeholders to ensure timely availability of resources for delivery.

Personal Development

• Monitors gaps in required competencies and enrolls for relevant learning programs.

• Creates a development plan vis-à-vis aspirational role in discussion with the manager.

Team Management

• Identifies & assigns appropriate roles to direct reports.

• Sets clear performance goals, monitors performance & provides feedback.

• Supports team to achieve personal, team & professional goals.

• Tracks competency gaps and ensures relevant learning programs/tasks are assigned.

• Fosters continuous improvement of Employee Satisfaction Index within the OU.

• Identifies and grooms successors for key positions within the OU.

Qualifications:

• MBA degree

• Minimum of 15 years of relevant customer relationship management experience within the Consumer Packaged Goods Industry and handling the above responsibilities mentioned in the

Job Description above

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