IT Senior Vendor Management Analyst

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At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better—advancing our mission to transform healthcare and serve as a leader of positive change.

The Digital Technology Services (DTS) Senior Vendor Management Analyst supports the strategic objectives of the Information Technology (IT) Vendor Management Office (VMO) at Hackensack Meridian Health (HMH) by overseeing IT vendor relationships, contract negotiations, and performance management. Reporting to the ITMO Leader, the analyst serves as a critical advisor to executive stakeholders, responsible for leading vendor strategy, lifecycle governance, contract negotiations, and financial performance oversight across a complex and growing portfolio of IT service providers.

A day in the life of a Senior IT Vendor Management Analyst with Hackensack Meridian Health includes:

• Support the IT VMO Leader in aligning vendor management strategies with the strategic/operational HMH objectives.
• Provide insights and recommendations to assist leadership in making strategic outsourcing and vendor selection decisions.
• Highlight key risks in vendor relationships and propose mitigation strategies to ensure long-term success.
• Vendor Lifecycle Management:
  Manage the full vendor lifecycle, including Request For `x` (RF(x)) events, stakeholder engagement, contract negotiation, and performance monitoring.
• Oversee vendor compliance with contractual obligations, regulatory requirements, and internal policies.
• Drive vendor segmentation, rationalization, and consolidation strategies to reduce complexity and maximize value.
• Contract Management and Negotiation:
  Lead the review and negotiation of vendor agreements, focusing on favorable terms for cost optimization, service quality, and operational efficiency.
• Optimize commercial terms to ensure financial value, service quality, and clear accountability for performance metrics and Service Level Agreements (SLA).
• Address non‑compliance issues, including but not limited to internal policies, industry standards, service level adherence, and provide recommended corrective actions.
• Financial Analysis and Budget Management:
  Conduct financial analysis to identify rationalization initiatives and assess their impact on departmental budgets.
• Lead total cost of ownership (TCO) modeling, should‑cost benchmarking, and financial analysis to support investment decisions and sourcing strategies.
• Oversee vendor‑related financial activities, including budgeting, cost tracking, and adherence to financial policies.
• Performance Monitoring and
  
  Risk Management:
  
  Develop and implement systems for monitoring vendor performance against key performance indicators (KPIs).
• Promptly address performance issues and work toward building strategic vendor partnerships.
• Lead quarterly business reviews (QBRs) with key vendors and executive stakeholders to assess value realization and accountability.
• Assess and mitigate risks associated with vendor relationships, leveraging governance frameworks to ensure ethical practices.
• RFP Management and Vendor Selection:
  Lead RF(x) efforts to consolidate spending, reduce costs, and evaluate vendor capabilities.
• Analyze RFP outcomes to make informed vendor selection decisions based on business and technology needs.
• Develop business cases for potential IT initiatives in collaboration with stakeholders.
• Stakeholder Collaboration and Communication:
  Act as a liaison between IT, business teams, and vendors to ensure alignment on project objectives and organizational goals.
• Build collaborative relationships with internal teams, including DTS leadership, Legal, and Purchasing, to drive vendor management initiatives.
• Foster positive relationships with key vendors to support long‑term partnerships and mutual success.
• Process Improvement and Governance:
  Identify and implement process…