Navigator, Transitions of Care

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Navigator, Transitions of Care is a member of the healthcare team and is responsible for coordinating, communicating and facilitating the care of patients with Medical, Behavioral and Maternal Health needs. The navigator is accountable for a designated case load determined by the careful daily selection of eligible patients. They assess, plan, and facilitate, with patients/families and healthcare professionals involved in the patient's care to meet treatment goals, and arrange for the appropriate next steps.

Oversees Inter facility Coordination and handoff between acute & outpatient services.

This position will be based in the Northern Region.

• Bachelors degree.
• Knowledge of managed care principles.
• Knowledge of Quality Improvement Program - New Jersey program and its Quality Metrics.
• Knowledge of health care delivery system, utilization and review and case review procedures.
• Knowledge of Social Determinants of Health
• Good working knowledge of benefit plans;
  Medicaid-HMOs, etc.
• Computer skills to include Google Docs and data entry.
• Delegates effectively to Transitions Assistant.
• Strong organizational and problem solving skills.
• Excellent oral and written communication and interpersonal skills.
• Exceptional communication skills to enable communication and collaboration with physicians, patients, families and ancillary staff.
• Excellent critical thinking skills.
• Ability to work in a fast paced team environment.
• Ability to prioritize and multitask.
• Ability to make sound, independent clinical judgements and act professionally under pressure.
• Demonstrate ability to provide age appropriate patient education, age appropriate written and verbal communication skills, cultural competency and customer service skills and health literacy.

• Three to years clinical.
• Experience with relevant systems;
  Google Docs, EPIC.
• Master's degree.

• Certified Case Manager or Accredited Case Manager Certification.