Intake Coordinator - Edison, NJ

About Grace Healthcare Services

Founded in 2005, Grace Healthcare Services is committed to transforming the hospice experience through excellence, compassion, and service. We believe caring for the terminally ill is a sacred privilege and are proud to serve patients and families across New Jersey. We focus on elevating the standard of hospice care while honoring each patient with dignity and grace.

The Intake Coordinator plays a critical role in the referral and admission process. This individual is the first point of contact for new referrals and is responsible for ensuring smooth communication between referral sources, families, and the clinical team. The role requires exceptional organizational, clerical, and interpersonal skills to support operational excellence in a fast-paced environment.

• Serve as a professional and compassionate first point of contact for patients, families, and referral sources
• Accurately process and document all new referrals
• Notify Community Representatives promptly upon receipt of a referral
• Alert the Clinical Director or designee regarding upcoming admissions
• Provide timely updates to referral sources throughout the intake process
• Track and follow up on key documentation, including:
  • Skilled care status and discharge dates
  • Receipt and completion of consents
  • Initial Plans of Care, Physician Certifications, Revocations, and other admission documents
• Maintain a high level of accuracy and efficiency in administrative tasks
• Support cross-functional teams with timely communication and coordination

• High school diploma or equivalent required
• Minimum of 3 years of relevant administrative or intake experience, preferably in a healthcare or hospice setting
• Strong communication and organizational skills
• Proficient in Microsoft Word, Excel, and Power Point
• Professional phone etiquette and strong typing skills
• Ability to manage multiple tasks simultaneously and handle sensitive information with discretion

At Grace, we understand that our team is at the heart of our mission. We offer a supportive, mission-driven environment where your work truly makes a difference in the lives of others.