Patient Intake Rep - Per Diem

Overview

Our team members are the heart of what makes us better. This position is responsible for providing a wide variety of activities including but not limited to initiating patient intakes; scheduling appointments; performing insurance screening and verification/authorization processes; patient registration; handling a high volume of customer calls/inquiries; entering patient charges; responding to medical records requests and billing inquiries; preparing reports; maintenance of department records.

At Hackensack Meridian
Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Overview – Requisition # | Shift: Day | Status:
Per Diem

• Communicates all pertinent information to patient/customer at initial and subsequent contacts.
• Answers incoming department calls within three rings; screens calls, relays accurate information, and takes appropriate action.
• Monitors voicemail and initiates follow-up; relays messages to staff per department guidelines.
• Obtain and document all information for scheduling intake to facilitate effective insurance verification, scheduling, and registration processes.
• Verifies insurance on all new referrals and screens for department-specific needs.
• Documents all interactions with insurance representatives, patients/customers, and interested parties.
• Pursues, researches, and relays discrepancies to insurance company representatives, patients and supervisors.
• Compiles statistical information as needed; prints daily scheduling reports and forwards reports to referral sources.
• Follows procedures for initiating required authorizations for services and verifying receipt of authorizations.
• Pre-registers patients per guidelines; obtains insurance cards, prescriptions, referrals, and other required forms.
• Updates, revises and enters information in the registration system; obtains patient signatures on paperwork.
• Informs patients of co-payment/payment responsibilities and collects payment.
• Compiles new patient charts including department forms.
• Schedules, re-schedules, coordinates and prioritizes scheduling of multiple service needs; updates schedules per guidelines.
• Advises patients of department guidelines related to scheduling, registration, cancellations and late arrivals.
• Completes all scheduling processes prior to the first visit and ensures all involved parties have necessary information.
• Adheres to organizational competencies and standards of behavior; performs other duties as assigned.
• Lifts a minimum of 5 lbs., pushes/pulls a minimum of 5 lbs., and stands a minimum of 1 hour per day.

Education,

Knowledge, Skills and Abilities Required:

• High School diploma, GED, or equivalent programs.
• Minimum of 1 year related work experience in a physician practice, hospital setting, or directly related customer service setting.
• Good organizational skills; ability to set priorities effectively.
• Excellent communication, written and interpersonal skills; ability to accept direction and perform multiple tasks.

Minimum rate of $20.32 hourly. HMH is committed to pay equity and transparency for our team members. The posted rate of pay is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on duties and credentials. Base compensation may vary based on non-discriminatory factors, including but not limited to:

• Labor Market Data:
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