Practice Coordinator – JFK Medical Center

JOB DESCRIPTION OVERVIEW

The Practice Coordinator (PC) supports and maintains the operations of the Team Health Hospital Medicine (THHM) practice, both administratively and operationally.

The Practice Coordinator is expected to uphold Team Health’s Mission, Vision, and Values at all times.

Administratively, the Practice Coordinator collaborates with the Facility Medical Director, VP of Operations, Regional Medical Director, and hospital leadership to ensure administrative needs are met and clinicians are supported.

Operationally, the Practice Coordinator is responsible for daily patient reconciliation, record processing, documentation review, and submission to the designated Billing Center.

This role ensures timely and accurate chart capture, assists with data collection for facility metrics, and contributes to the achievement of productivity targets.

This is an on-site position that must comply with all hospital guidelines as well as Team Health’s policies, procedures, and performance expectations.

Reports directly to HM Practice Coordinator (PC) Supervisor, indirectly to HM Chart Capture Manager and HM Chart Capture Director.

• Perform all assigned duties as directed by Team Health leadership.
• Communicate regularly with the designated Team Health Supervisor and facility contacts.
• Maintain strict HIPAA compliance and patient confidentiality at all times.
• Access hospital information systems or collaborate with facility staff to obtain complete and accurate patient demographic and insurance data for billing.
• Coordinate completion of all physician documentation and proactively partner with the Medical Director and PC Supervisor to ensure timely signatures and compliance.
• Alert the PC Supervisor and request support from Team Health leadership if facility processes change or deviate from the current workflow.
• Meet and maintain individual performance goals as assigned by the PC Supervisor.
• Maintain a professional appearance and demonstrate professional conduct at all times.
• Work regularly scheduled weekday hours and comply with Kronos and Attendance policies.

• Recent, relevant experience (within the past six months) in a hospital or physician office setting, with knowledge of medical records administration, patient registration, and documentation workflows.
• Demonstrated ability to maintain compliant, accurate recordkeeping in a healthcare environment.
• Familiarity with current tools, standards, and regulatory requirements in hospital medicine operations.

• Bachelor’s degree or equivalent job experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to work independently and accurately without direct supervision.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Experience working directly with clinicians is preferred.
• Ability to build and maintain positive working relationships across departments.

WORK CONDITIONS / PHYSICAL AND ENVIRONMENTAL DEMANDS:

• This is an on-site, hospital position and requires:
• Busy, shared office setting within a hospital, with frequent interruptions and interaction with clinicians, hospital staff, and administration.
• Exposure to confidential patient information and sensitive conversations. Requires discretion and professionalism at all times. Job will be performed in a hospital or Team Health office setting.

• Prolonged periods of sitting and computer work.
• Frequent walking within the facility and occasional stair use.
• Occasional standing, bending, reaching, and lifting/carrying of office materials (typically less than 10 pounds).
• Regular use of a copier, scanner, fax, telephone, and other office equipment.
• Must be able to remain focused and organized in a dynamic and often unpredictable environment.

The above information in this description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designated to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications that may be required of employees assigned to this job. Cooperative, positive, courteous, and professional behavior and conduct an essential functions of every position.

All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers, and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others, as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be…