Operations Manager

Overview

Operations Manager

The Operations Manager will oversee the full operational lifecycle of customer flights from planning and scheduling to supplier coordination, client communication, and on the day execution. Working closely with aviation partners, ground handlers, and internal teams to ensure every journey runs smoothly, safely, and to the highest standard of customer care.

• Manage end to end flight operations, including manifests, passenger and pet documentation.
• Coordinate with aircraft operators, airports, ground handlers, and service partners to ensure smooth operations across all routes.
• Oversee client communication before, during, and after flights, ensuring a premium and personalised experience.
• Monitor operational performance, identify risks or issues, and implement solutions quickly and effectively.
• Based near Birmingham airport with one day at week from Luton.

• Experience in aviation operations, travel operations, logistics, or a related field.
• Strong organisational and multitasking skills, with the ability to stay calm under pressure.
• A proactive, solutions focused mindset with strong attention to detail.
• Ability to work flexible hours, including occasional weekends or travel days, depending on flight schedules.

• Work in a supportive, passionate team that values innovation and service excellence.
• A unique, rewarding role.
• Company car.
• Salary circa £40,000

Please apply online or email