Operations Manager, Airports - EDI

being part of air canada is to become part of an iconic canadian symbol, recently ranked the best airline in north america. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

actively support and supervise the daily operations at edinburgh airport to ensure safe and secure service to all stakeholders.

• managing of all handling agents at edinburgh airport concerning above (atw) and below the wing (btw) activities daily. For atw activities involve check-in, concierge service, vip service, lounge service, gate handling, safety and security checks), and btw activities involve ramp and baggage services, load control, aircraft cleaning, fuel services, maintenance services.
• safety first and always is our priority. Ensure ramp safety compliance inspections are completed using iauditor application daily and all non-compliances discussed with handling agent with corrective action plans implemented.
• lead, coach and coordinate the activities of the air canada local management team.
• implementation and audit of air canada sops (standard operating procedures) and regular follow up meetings with stakeholders internally and externally
• ensure a high quality and safe level of customer service, and mobility assistance handling especially in case of irregular operations (delays, cancellations, denied boarding cases, etc.) adhering to local laws, canadian law (including appr and atpdr) and internal policies and procedures.
• ensure daily atw audits (in-terminal) are completed using iauditor.
• coordinate daily activities with soc, dispatch etc., flight ops, crew scheduling etc. When needed (especially during irrops)
• coordinate emergency response procedures with hq and star alliance partners as well as airport authority and handling agents. Maintain accurate manuals and participate in emergency procedure training.
• optimize on-time performance involving all relevant stakeholders
• monitor results (safety, otp, pawob, and nps, etc.) and implement corrective actions where required. Work closely with hq team to achieve goals and optimize results.
• ensure regular communication with all handling agents in order to maintain high level of quality.
• support handling agent during training for new staff, ie hold product and services workshops.
• support and participate in negotiating ground handling contracts to ensure a cost-efficient and safe operation
• finance: budgeting costs and revenues, maintain budgets, cost control, accounting activities using ariba software. Reviewing all expenses and report any irregularities.
• coordination with various authorities such as airport authority, federal office of civil aviation, slot coordination, air trafic control, police, army, etc. Represent air canada at meetings and workshops with these authorities
• coordinate activities with star alliance partners at edinburgh airport making sure codeshare agreements and procedures are correctly reflected. Attend saat meetings to defend air canada’s interests at edinburgh airport
• represent air canada at monthly aoc meetings and defend its interests at edinburgh airport.

note: actual duties and responsibilities may include any or all of the functional duties and responsibilities listed above plus any other related tasks as assigned by the employee’s superior.

• bachelor’s degree or equivalent in a relevant field
• at least 2 years of experience in a leadership role and/or experience in the airline industry
• minimum 7 years of significant experience in the management of ramp operations and safety ; knowledge of ac operations is a plus
• advance knowledge of word, excel
• advance knowledge of departure control system (dcs); knowledge of altea system, an asset.
• permanent full-time position
• right to live and work in the united kingdom without restriction
• position based in edinburgh airport
• ability to work shift, weekend and statutory holidays and work beyond rostered hours due to irregular flight operations
• ability to travel to europe and/or canada