Airport Services Duty Officer

Airport Services Duty Officer – Edinburgh

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Job title: Airport Services Duty Officer – Edinburgh

#: 219131

Location: United Kingdom – Edinburgh

Job family: Cargo & Airport Operations

Closing date: 20‑Jan‑2026

Responsible for the overall control of the shift. Monitor the activities of the sections at the airport and coordinate with other sections. Ensure punctuality and safety of all Qatar Airways operations.

• Responsible for the day‑to‑day operations and acts as liaison between airport service providers and users.
• Provides input and recommendations to management to improve the effectiveness of the daily operations.
• Responsible for ensuring passenger and aircraft handling practices confirm to safety and security.
• Manage and control manpower on the shift to optimize utilisation and maintain staff morale and discipline.
• Conduct spot‑checks to ensure adequate standards are maintained.
• Resolve customer problems and complaints effectively, liaising daily with all departments including Customer Relations to handle complaints.
• Conduct briefing sessions for shift and GHA supervisors on a shift basis.
• Compile a detailed station handling report for Airport Duty Manager on a shift basis.
• Manage the utilisation of petty case expenses and track expenditures in line with standard financial procedures, monthly reports, FFP enrolments, LPC checks.
• Petty Cash Custodianship, delegating duties of subordinates, monthly statistics.
• Prepare monthly reports and LPCs.
• Perform other department duties related to the position as directed by the Head of the Department.
• Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.
• Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce safety risk of inadvertent slide deployment.

• Bachelor's Degree.
• 4 years relevant experience.
• Experience in an airline or a reputed GHA on a supervisory level.
• Excellent English and communication knowledge.
• Weight and Balance, Ramp handling, Dangerous Goods Regulation knowledge.
• Must be able to perform duties under pressure while maintaining highest customer service standards with tight deadlines.
• Flexibility to take up duty travel to outside stations for covering various assignments.
• High level computer literacy.
• Good understanding of Qatar Airways Conditions of Carriage, International Civil Aviation Safety and Security procedures in accordance with ICAO and IATA and local authorities.
• Current legal right to live and work in the UK.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Management and Manufacturing

Industries: Airlines and Aviation