Customer Services Associate

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Customer Services Associate - Track and Trace - Edinburgh, EH28 8PW

Location:

Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW

Work Schedule:

40 hours per week, days and times to be advised. Flexibility is required to suit the needs of the business.

* Please note fluent German is an essential requirement for this role *

To provide an enhanced level of customer services and operational support. Customer Services track and trace agents will deal with shipment-specific and other logistical issues.

• To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
• Provide logistical and operational support to facilitate efficient shipping journey.
• Intervene on at-risk or delayed shipments effectively and in line with SOPs.
• Continuous improvement of operational and logistical execution.
• Working with customers, internal and external, on a daily basis with the aim of developing an excellent working relationship.
• Liaise with all relevant departments within the Global and Domestic Marken and UPS networks to ensure that all customer requirements are met.
• Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently, thus meeting desired turnaround times.
• Develop and employ a deep understanding of import/export guidance on a regional basis.
• Preparing, verifying, and distributing country specific project documentation.
• Preparing and distributing reports to customers, internal and external.
• Attending customer meetings and teleconferences, when required.

• Fluent in English and German is an essential requirement for this role.
• Good working knowledge of Microsoft Suite, Excel, Word, Outlook, Teams, PowerPoint.
• Thorough understanding of Aviation/Arline Networks.
• Excellent communication skills with the ability to influence others.
• Excellent problem solving and prioritization skills.
• Team player mentality with the ability to work on own initiative.
• Flexibility in working hours required. Weekend coverage required in Customer Services in some cases.

Permanent

• Entry level

• Full-time

• Other
• Truck Transportation

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