Tenancy Support Officer

Tenancy Support Officer (RP0169)

Starting salary £34,431 pro rata with progression to £37,464 pro rata through annual increments subject to satisfactory service (inclusive of outer fringe allowance). Fixed Term until end September 2026, 30 hours per week over 4 days (hybrid).

Do you have the dedication to support the most vulnerable people in our community? At Welwyn Hatfield Borough Council, we are looking for a dedicated and empathetic individual to join our Neighbourhood Management Service. We work hard to improve the lives and wellbeing of our residents, and this role sits at the very heart of that mission. We are seeking a Tenancy Support Officer who thrives on helping others.

Our customers come from all backgrounds with different life experiences. When they approach us, they are often going through the most stressful time in their life. You will be the person who steps in to provide stability, guidance, and practical support to help them sustain their tenancy and look forward to a brighter future.

Working as part of a busy Neighbourhood Management Service across several locations, you will be instrumental in helping families and vulnerable individuals while they reside in the Council’s housing accommodation. You will act as a key worker, assisting residents with the skills and knowledge they need to maintain their independence.

Your day-to-day duties will include:

• Person-Centred Support:
  Using your knowledge, flexibility, and skills to deal with people from different backgrounds and situations, helping them navigate the areas they are struggling with.
• Safeguarding:
  Keeping vulnerable people safe is at the heart of our service. You will need a sound understanding of safeguarding principles and how to apply them.
• Multi-Agency Working:
  Referring to and liaising with partner organisations and actively participating in statutory and multi-agency case meetings such as professionals’ meetings and child protection conferences.
• Income Maximisation:
  Assisting residents with maintaining their rent payments, making claims for welfare benefits, and ensuring they are receiving all the financial support available to them.

The successful candidate will be someone with a true customer focus and a commitment to delivering outstanding results. You don't need to have all the answers immediately, but you need the drive to find solutions.

• A Problem Solver:
  Someone who enjoys assisting others and can find creative solutions to complex situations.
• Technical Knowledge:
  Strong working knowledge of welfare benefits, particularly the processes and entitlements for Housing Benefit.
• A Collaborative Spirit:
  Ability to work with partners across the council and external agencies to provide a wraparound service for residents.
• Resilience and Empathy:
  The ability to remain calm and professional when dealing with challenging situations, always treating our residents with dignity and respect.

This role is hybrid working. You will be required to attend the office a minimum of two days a week, and when service needs requires. This role includes frequent travel around the borough therefore a full UK driving licence and access to a vehicle are an essential requirement.

Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do. We value everyone who works with us and are committed to supporting and developing our staff. We offer an attractive working environment in the heart of Welwyn Garden City, with close transport links and a range of benefits including flexible working, generous annual leave, and membership in the local government pension scheme.

This is more than just a job; it's an opportunity to make a tangible difference in your community. This team changes lives, and you can be part of that.

For an informal discussion about the role, please contact Nuvin Ramiah, ASB and Community Safety Manager, on  Please note that we do not provide sponsorship for employment in the UK.

We recommend that you download the role profile as this will not be available once the Final date to receive applications. Closing date for applications is 22 March 2026. Remote assessments to be held on 26 March 2026. Face to face interviews will be held on 2 April 2026.

Welwyn Hatfield, tenancy support, housing needs, welfare, benefits, safeguarding, support, Hertfordshire