Field Service Technician

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Location:

Scotland – located ideally Glasgow or Edinburgh

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Hours:

40 per week (typically 7:00am – 3:30pm, Monday to Friday)

Are you a hands on technician who loves solving problems, working with cutting-edge machinery and delivering great customer service?

We’re looking for a Field Service Technician to join a highly successful global business within their UK Services Team, someone who takes pride in keeping complex equipment performing at its best.

This role is ideal for a technically minded professional with strong mechanical and electrical aptitude, a passion for customer interaction and the ability to think on their feet. You’ll be the face of the organisation on-site, supporting our advanced mail opening and document scanning systems used across office and warehouse environments.

• Install, configure and commission new automated equipment at customer sites.
• Test and verify full system functionality before handover.
• Train customers on safe use, maintenance and best practices.

• Perform preventive maintenance, troubleshooting and repairs on automation and document handling systems.
• Diagnose and resolve mechanical, electrical and software issues efficiently.
• Apply the latest service updates and technical bulletins.
• Build strong relationships with customers through clear communication and reliability.
• Provide regular progress updates and ensure customer satisfaction at every stage.
• Represent their service values professionally in every interaction.

• Complete service reports, maintenance logs and expense submissions accurately and on time.
• Collaborate with technical support teams to resolve recurring or complex issues.
• Contribute feedback and insights to improve system performance and customer experience.
• Proven experience in field service, automation, or mechanical/electrical maintenance
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• Strong diagnostic and problem solving skills with a keen eye for detail.
• Confident communicator with excellent interpersonal skills.
• Proficient in Windows and Microsoft Office (including Teams).
• Self-motivated and able to work independently.
• Physically capable of lifting and working in varied environments.
• Full, clean UK driving licence.

• Fast, effective service with minimal downtime for customers.
• Consistent achievement of response and repair targets.
• Positive customer feedback and high satisfaction levels.
• Accurate reporting and collaboration with support teams.

If you’re ready to take on a technically challenging and rewarding field role with plenty of independence and customer interaction we’d love to hear from you!