Key Customer Service Adviser

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Passionate about delivering outstanding service?

Join us at Business Stream and become a key player in supporting some of our highest‑profile and most valued customers across the UK.

We’re looking for someone who thrives on building great relationships, turning challenges into opportunities, and making every customer interaction count. If you’re driven, people‑focused, and love working as part of a supportive team, this could be the role for you.

• Act as the trusted partner our customers rely on, ensuring they need to contact us only once to get things done.
• Use excellent communication skills to engage with all kinds of stakeholders, adapting your style to suit each situation.
• Take ownership, set clear expectations, and keep customers in the loop with proactive updates.
• Collaborate across the business to resolve every enquiry quickly and effectively.

• Starting salary of £26,059, increasing to £28,660 once training and probation are complete (usually 12 months).
• Working hours Monday to Friday, 9am to 5pm – no evenings or weekends, providing a great work‑life balance.
• 10% annual bonus potential.
• 31 days annual leave and six bank holidays.
• Subsidised restaurant, coffee shop and free gym membership.
• Employee discounts.

Business Stream is one of the largest water retailers in the UK, providing a range of services including metering and billing, water efficiency support, and water and waste‑water management solutions.

We’re passionate about creating a great place to work, where colleagues feel trusted, valued, supported, and empowered. We are committed to an inclusive workplace that welcomes diversity and provides equal opportunities for everyone. Our culture is fast‑paced and exciting, with no two days the same.

We’re looking to welcome exceptional people into our fantastic team. If you think this job is for you, click the ‘Apply’ button at the bottom of this page and send us a copy of your CV.

A Disability Confident & Committed employer
We encourage candidates with disabilities to disclose this as part of their application so we can provide the necessary support.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Industry: Utilities