Skincare Specialist

Skincare Specialist

Department: Retail

Employment Type: Permanent - Full Time

Location: H Beauty-Edinburgh

Reporting To: Retail Account Manager

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B‑Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint.

Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual.

As a Skincare Specialist, you’ll be an ambassador for ELEMIS—bringing our sensorial, results‑driven skincare to life for every customer. You’ll enjoy creating genuine connections, delivering exceptional service, and shaping memorable treatment experiences that reflect our commitment to care, quality, and inclusivity.

Contract Type: Permanent
Weekly

Hours:

37.5 5 days fully flexible

• To pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
• To raise awareness of the Elemis brand and educate clients in the product and treatment range.
• To participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
• To assist the Account Management Team in accurately recording sales figures and stock levels.

• To carry out treatments punctually and to a consistently high standard in accordance with clients' requirements and as per the training received to strive for repeat bookings (therapists only).
• Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
• To maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation.
• Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Account Management Team in all cases.
• Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.

• Beauty Therapy qualification to NVQ level 2 minimum (or equivalent)
• CIDESCO certificate highly desirable
• Good level and standard of UK/European education or equivalent
• Experience with in a similar retail/store role and industry
• Proven sales record
• Practical work experience in conducting treatments
• Previous experience working with a professional brand

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Commission Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

* Some benefit eligibility is based on length of service or contract type