Retail Sales Advisor

Overview

At Fitshop UK, we have an excellent opportunity for a full time Retail Sales Advisor based at our Edinburgh store. We believe it is important to provide quality support for our customers. We need our Retail Sales team to be confident, polite and personable individuals with outstanding communication skills to provide a first class customer journey in store and on the telephone when appropriate.

What we offer
: 37.5 hour contract, 30 days per annum paid holiday (inclusive of bank holiday allowance), pension scheme, life insurance (4x annual salary post probation), generous staff discount, access to Perks at Work, full training.

• Ensure a first class customer journey and in-store sales experience by being approachable and delivering friendly customer service.
• Achieve and exceed daily, monthly and annual sales targets.
• Build an in-depth knowledge of our products and services to provide outstanding support to customers.
• Confidently manage the full customer journey with ease to delight the customer and contribute positively to the Trustpilot score, while ensuring repeat business.
• Work with the store manager and assistant manager to replenish stock, support visual merchandising and ensure stock remains clean and well presented.
• Support with stock checks and changes to shop layout as directed by the retail management team.
• When trained, comply with cash handling requirements, cash reconciliation and banking procedures.
• Support by bringing ideas and implementing footfall driving activities such as demonstrations, price promotions and other marketing activity.
• Maintain a safe environment on the shop floor for the team and customers.
• When trained, be a key holder for the store and adhere to security and safety requirements.
• Engage in continuous personal improvement; strive to grow and develop self and team; participate in relevant training and preparation of manuals.

In addition to working with a great store team, you will connect with other retail stores, sales, customer care and our warehouse team.

• Maintain a calm, confident and enthusiastic manner when dealing with customers.
• Ability to make recommendations to customers and close sales.
• Confident communication skills, both written and verbal.
• Understand the customer journey and how to create a welcoming store environment.
• Ability to work collaboratively as part of a wider team.
• To use own initiative and be self-motivated.

Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do.

If this sounds like the ideal role for you, we would love to hear from you! Click apply and send us your CV and covering letter.

We look forward to receiving your application for the position of Retail Sales Advisor.