Deputy Manager; of Retail Boutique

Job Title: Deputy Manager (FTC)

Location: Edinburgh

Reporting To: Boutique Manager

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

• Queen’s Award for Enterprise:
  Sustainable Development 2022

• Ethical Sustainable Jewellery Business of the year 2023, Retail Jeweller

• Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House

• Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces

• Responsible Business of the Year, 2025, Positive Luxury

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Deputy Manager role is an exciting opportunity to:

• Support the Boutique / Concession Manager and being the ‘go-to’ person when you are the most senior Management Team member on shift

• Drive sales and exceeding targets through exceptional customer service and building a client business

• People management and coaching to deliver the above

• Maximise store efficiency through operations management

• Deliver sales budget at your location through driving store and team KPIs

• Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same

• Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business

• Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events

• Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and training to deliver these

• Manage the team in accordance with company policy and procedures

• Drive completion of approved brand and product training programs to ensure consistent and effective styling advice and inspiration to all customers

• Execute visual merchandising guidelines to a high standard

• Ensure in store experience (Boutique cleanliness) is in line with the guidelines and Brand standard

• Maintain an accurate stock file

• Ensure accurate payment processing and cash handling

• Ensure the appropriate processing of in-store services (including engraving, and aftercare)

A demonstrated passion for customer service and driving a business

Commercially aware and target driven

Excellent communication and interpersonal skills

Flexible, able to adapt

Ability to work well under pressure in a fast paced environment

To be successful at Monica Vinader...

You are a doer

You’re a team player

You’re humble

You are honest, straightforward and transparent

You are a good teacher/mentor (approachable and accessible)

You want to get your hands dirty

You solve problems

You are resilient

You are flexible

You are entrepreneurial, smart, and passionate

If you don't know something, you say so. Then go figure it out quickly

You love working in a creative environment

You have a sense of humour

You are an insatiable learner

Generous staff discount for personal use and friends and family discount code

Workplace pension scheme

Paid volunteering days to support charitable causes

Perkbox flexi points every month for discounts with other brands

Length of service awards for key milestones one, three, five and ten years

Tech scheme and cycle to work…