Customer Advisor

Join to apply for the Customer Advisor - Edinburgh role at R.M.Williams

For almost a century, R.M.Williams has stood as a symbol of craftsmanship and quality. From our iconic boots to our timeless apparel, every product tells a story of the Australian spirit. As we continue to grow and evolve, we remain committed to honouring our heritage while embracing the opportunities of tomorrow.

As a Customer Advisor, you will play a crucial role in your store's success. Responsibilities encompass being the driving force in delivering a customer‑centric store experience, along with day‑to‑day store operations.

• Previous experience working in a retail environment, preferably within a premium retailer.
• Proven ability to meet and contribute to sales targets and KPIs.
• Ability to learn quickly and develop exceptional product knowledge across our range of fashion, footwear and accessories.
• Excellent verbal and written communication to interact effectively with customers and team members.

• Contribute to setting high standards for customer service and sales, serving as an R.M.Williams role model.
• Deliver visual excellence through implementation and daily maintenance of store visual standards, to create the best store environment and presentation of our products.
• Exemplify excellence with our Signature Service, welcoming every customer into the R.M.Williams experience.
• Actively engage in selling products on the shop floor and participate in all company promotions and activities as required, contributing to achieving daily, weekly, monthly and yearly sales targets.
• Stay informed about new products, promotions, and company policies to better assist customers.

• Generous product allowance
• 40% employee discount
• Monthly KPI incentive program
• Employee Assistance Program
• Paid parental leave
• Excellent career development, including opportunities to work internationally

• At least 1 year experience within a fashion or footwear retailer.
• Proven ability to meet and contribute to sales targets.
• Ability to learn quickly and develop exceptional product knowledge across our range of fashion, footwear and accessories.
• Excellent communication skills when interacting with customers, managers and coworkers.

Since 1932, R.M.Williams has answered the call for hard‑wearing, timeless products that can hold up against the harsh conditions of the Australian outback – and look good whilst doing it. Our bestselling leather boots and belts are still crafted by hand in Adelaide, South Australia, alongside an ever‑growing range of apparel, accessories and lifestyle products. At the heart of everything we do is a simple promise of loyalty and endurance: a commitment that our products will accompany their wearer on all of life’s great journeys.

Reginald Murray ‘RM’ Williams always said, ‘it’s the people who make a company,’ and we still stand by that statement today; a culture of growth, development and team spirit is central to our success.

R.M.Williams appreciates the importance and value of a diverse workforce and is committed to the principle of equal opportunity for all employees and to provide employees with a work environment free of discrimination and harassment. All employment decisions at R.M.Williams are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, sex, gender identity, national origin or family or parental status.

R.M.Williams will not tolerate discrimination or harassment based on any of these characteristics.

If you feel you are suited to this role and want to be part of an iconic Australian brand, please apply today!