Client Manager, Estate Agency

Client Manager, Estate Agency

Salary: Up to £25,000 per annum (DOE)

Contract Type: Full-time

Great Opportunity to be part of this growing, modern Estate Agency operating in Edinburgh.

Our Clients focus is on delivering a high-quality, relationship-led service to property sellers and buyers.

They pride themselves on market knowledge, transparency, and exceptional client care throughout the property sales process.

• Salary up to £25,000 per annum depending on experience.
• Opportunity to grow and develop within a progressive estate agency.
• Supportive team environment with ongoing training.
• Exposure to the Edinburgh property market and valuable industry experience.
• Performance-focused culture with clear expectations and progression opportunities.

As Client Manager, you will be a key point of contact for both buyers and sellers, ensuring a smooth and professional experience from initial enquiry through to completion. This is a client-facing role requiring strong communication skills, organisation, and a proactive approach to sales and relationship management.

• Arrange and manage property viewings, ensuring properties are presented professionally and appointments run smoothly.
• Actively work with buyers to understand their requirements and match them with suitable properties.
• Build and maintain strong relationships with clients, providing regular updates and trusted advice throughout the sales journey.
• Negotiate offers between buyers and sellers to achieve the best possible outcome for all parties.
• Handle buyer enquiries via phone, email, and in person, responding promptly and professionally.
• Maintain accurate client and property records within the CRM system.
• Liaise with solicitors, mortgage advisors, and other stakeholders to progress sales efficiently.
• Provide feedback to sellers following viewings and advise on market conditions and buyer interest.
• Support the wider sales team to ensure targets and service standards are met.

• Previous experience in estate agency, property sales, or a customer-facing sales role (preferred but not essential).
• Strong communication and interpersonal skills with the ability to build rapport quickly.
• Confident negotiation skills and a commercially minded approach.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple clients and priorities in a fast-paced environment.
• Self-motivated, proactive, and results-driven.
• Competent with IT systems and CRM software.
• Team player
• Genuine interest in 'people & property'
• Positive work ethic