Infrastructure Specialist; Voice Services

Position: Infrastructure Specialist (Voice Services)
Location: City of Edinburgh

Infrastructure Specialist (Voice Services) page is loaded## Infrastructure Specialist (Voice Services) locations:
Edinburgh:
Manchester Westminster Housetime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 13, 2026 (14 days left to apply) job requisition :
152619
** End Date
** Thursday 12 March 2026
** Salary Range**£48,987 - £54,430
** Flexible Working Options
** Hybrid Working, Job Share
** Job Description Summary**.
** Job Description
***
* JOB TITLE:

** Infrastructure Specialist (Voice Services)
** SALARY:** £48,987 - £54,430
** LOCATION(S):
** Edinburgh, Leeds & Manchester
*
* HOURS:

** Full Time - 35 Hours per week
** WORKING PATTERN**:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
** Why Lloyds Banking Group
** We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
** What you’ll need**
* ** Enterprise Voice Platform Expertise Hands‑on experience
** supporting a 24/7 large‑scale enterprise , with exposure to voice technologies such as Avaya, Ring Central, Verint, and Genesys.
* ** Service Stability, Controls & Engineering Support
** ability to support engineering activities by identifying risks, following established controls, and balancing service stability with ongoing transformation.
* ** Observability & Management Tooling
** Strong experience with management and observability tools, including Voice Quality & SIP Performance (VQSP), Virsae. Avaya System Manager, Thousand Eyes, Jira, Confluence, Service Now, Power BI
* ** Automation & Infrastructure as Code
** working knowledge of automation and IaC, with practical experience using Python, Jenkins, Harness, Ansible, Terraform, and Docker.
* ** Communication & Collaboration
** strong communication and collaboration skills, enabling effective engagement across technical and business teams.
* ** Production Health & Technical Debt Management
** ability to maintain and improve production health by raising and tracking technical debt items and supporting improvements aligned to future architecture.
* ** Proactive Technical Problem‑Solving
** a proactive approach to resolving technical issues, evaluating new patterns and tools, and validating solutions for wider enterprise adoption.
** About working for us
** Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
** We also offer a wide-ranging benefits package, which includes
*** A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares.
* Benefits you can adapt to your lifestyle, such as discounted shopping.
* 30 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
** At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
**** We…