Operations Lead - Luxury Property

The Role In a Nutshell

Luxury urban living is one of the most exciting spaces in UK property right now and this business is helping define it. As Operations Lead, you’ll own the operational engine across a growing portfolio of high-end Edinburgh residences, leading multi‑department teams with genuine authority over performance, people, and process in a company that’s still building its story. This is a career‑defining opportunity at exactly the right moment.

This is not a conventional property business or a hotel group. The company transforms architecturally exceptional buildings in the heart of Edinburgh into luxury residences that fuse design, hospitality, and the true feeling of city living. With ambitious growth plans underway and new developments in the pipeline, they’re building a team of people who want to create something remarkable, not just maintain what already exists.

The culture rewards initiative, values expertise, and offers real scope for leaders who want their work to matter.

You’ll provide strategic and operational direction across multiple departments, working closely with senior leadership to drive performance, profitability, and an exceptional resident experience. This role carries real weight, you’re not executing decisions made elsewhere, you’re shaping them.

Your days will span workforce planning, departmental budget management, KPI analysis, and leading a team of department managers to deliver against ambitious targets. When complex operational or customer issues arise, you’ll be the person who steps in, thinking clearly, acting decisively, and protecting the business’s reputation for excellence.

Beyond day‑to‑day delivery, you’ll drive the continuous improvement agenda, developing SOPs, embedding performance standards, and building a culture where accountability and service excellence go hand in hand. With new developments coming on stream, the scope of this role is set to grow and so is the opportunity for the right person.

• Significant progressive leadership experience in operations management or a related field
• Proven experience managing multiple departments or functional areas simultaneously
• Strong budget management background including forecasting, expense control, and financial performance reporting
• Track record of implementing operational improvements and driving KPI performance
• Experience coaching, developing, and performance‑managing both management‑level and frontline teams

• Background in luxury hospitality, premium residential, or high‑end property management
• Experience in a scaling or growth‑stage business
• Familiarity with compliance, regulatory, and safety management in a residential or hospitality setting
• Experience overseeing vendor relationships and contract management

• Lead and develop department managers and frontline teams across multiple operational areas
• Partner with senior leadership to execute corporate strategy, operational objectives, and performance targets
• Develop, implement, and own policies, SOPs, and performance standards across the business
• Manage departmental financial performance including budgeting, forecasting, and cost control
• Analyse operational metrics and KPIs, identifying trends and driving continuous improvement action plans
• Champion employee engagement through coaching, training, succession planning, and recognition programmes
• Ensure full compliance with legal, regulatory, safety, and quality requirements
• Lead cross‑functional collaboration to enhance service delivery and operational workflows
• Resolve escalated customer and operational issues promptly and professionally
• Oversee vendor relationships and ensure contract compliance

• Operational Leadership – The confidence and credibility to set direction, drive accountability, and lead managers as well as frontline teams in a fast‑moving, service‑focused environment
• Financial Acumen – Ability to manage complex departmental budgets, identify cost and revenue levers, and present performance data to senior stakeholders with clarity
• People Development – A genuine commitment to building high‑performing teams through structured coaching, mentoring, and development frameworks
• Stakeholder Management – The presence and communication skills to build trust across senior leadership, external partners, and operational teams simultaneously
• Improvement Mindset – Proactive in identifying operational inefficiencies and translating analysis into practical, measurable improvements
• Car or car allowance