Site Facilities Manager

Our Story

Our small Canadian‑born business was founded in 1978 and has become a global organisation that now spans 120 locations across 20 countries. Our rapid expansion has been driven by a shared belief that every person we serve should experience happier and healthier places to live, work and play. We are a global commercial real‑estate advisory firm with a simple aim to use real estate as a leading role in creating vibrant buildings, cities and places that deliver long‑lasting social value and economic impact.

We believe that our industry is changing and we want to create a melting pot of curious minds, passionate hearts and strategic intelligence. Your gender, religion and race are all highly respected but are less important than your ability to step up and change the game. We provide a place where you can do just that, surrounded by like‑minded people. Collaboration is embedded in the way we work – you have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and ultimately own a share of our business.

• Comprehensively manage, plan and co‑ordinate the physical and environmental conditions within the property.
• Ensure all services necessary for the full and effective operation of the buildings in accordance with the provisions of the leases and as directed by the Management Surveyor.
• Prepare, monitor and reconcile service charge budgets in accordance with the RICS Code of Practice.
• Engage regularly with all occupiers, keeping them informed of all works and services within the buildings and updating tenant contacts, key holders and fire safety responsible person lists.
• Deliver an excellent customer service to occupiers and clients.
• Inspect the buildings regularly, including all common areas, corridors, fire escape routes, plant rooms, roof areas, service areas, car parks, etc., record issues and take action accordingly.
• Proactively manage tenant fault reporting and day‑to‑day issues.
• Manage the performance of the Avison Young Service Desk to ensure that all service providers interact effectively and that reactive tasks are reported, action taken and then closed down in accordance with SLAs & KPIs.
• Assist with the completion of Way Leave Agreements and Licence to Alter as required by the Senior Facilities Manager and the Management Surveyor.
• Assist the Management Surveyors in the provision of formal written reports and attend client meetings as required.
• Monitor energy and water consumption, champion the sustainable operation of the properties.
• Establish close cooperation and liaison with all local authority departments, local organisations, businesses and associations as necessary for the successful operation of the building.
• Manage the Key Handling process to ensure that keys are issued and returned by service providers and Avison Young staff, with records kept and all FM and Admin staff briefed accordingly.
• Work alongside the Front of House team, in conjunction with the Senior Facilities Manager, ensuring adherence to policies, procedures and QA.
• Participate fully as a member of the wider AY WEM FM team, sharing knowledge and experience and providing information to colleagues and the team.

• Attend regular supplier review meetings and take ownership of the performance of the contracts.
• Inspect site records, method statements and contracts on a regular basis.
• Monitor performance, attendance, cost and value through the SLAs and KPIs.
• Assist the Senior Facilities Manager with benchmarking value and suitability of the contract on a regular basis.

• Ensure that all safety records, statutory inspections, reports and documentation are retained and up to date at the properties.
• Report any unsafe acts/defects to the Senior Facilities Manager immediately; all necessary documentation must be on site and complied with at all times, both in Landlords and tenants areas.
• Fire precautions should be endorsed at all times. Check and witness on a rotational basis the weekly fire alarm test, emergency light test, sprinkler…