Operations Manager

End Date

Wednesday 04 March 2026

Salary Range

£61,344 - £68,160

We support flexible working –  for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Please see below

Job Description

JOB TITLE: Operations Manager - 9 Months Fixed Term Contract

SALARY: £61,344 - £68,160

LOCATION: Edinburgh

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

We have an exciting opportunity for an Operations Manager to lead our IP&I Operational Support teams.

Operational Support are part of our Insurance, Pensions and Investments (IP&I) division which provides critical services to the Group’s customers, supporting them at key moments in their lives.

We're passionate about continuing to improve customer experience, simplifying our business and continuing the great culture making this a great place to work for our colleagues. With a focus on measuring what is really important to customers through end to end customer journeys, our operations are transforming in order to support us to meet the needs of our customers every day.

What a superb time to join the team!

You'll support the business by leading large teams ensuring operational service is maintained against a backdrop of significant change and development. You'll inspire colleagues, creating high performing teams with a passion for delivering great customer service. Additionally, there will be a requirement for future change activity to be understood, delivered with an agile mindset and safely embedded, with the customer at the forefront of thinking.

The ideal candidate will have leadership experience and a knowledge of the Operational Support area with varied IP&I product knowledge. This role needs a mix of technical and operational understanding and a specific skill set to support our varied base of customers. You'll have the ability to drive, influence and inspire teams to deliver the best service for our customers. You'll influence at a senior level and contribute to our strategic direction to ensure continued success and transformation of the customer experience.

If you think all banks are thesame, you’d be wrong. We’re an innovative, fast-changing business that’s shaping financeas a force for good. A bankthat’s empowering its people to innovate, explore possibilities and grow with purpose.

• Role modelling and embedding LBG Group Values.
• Build and maintain a successful business area, developing a team which provides an efficient mix of technical and leadership capabilities and behaviours to deliver business goals
• Work across the business to anticipate and respond to emerging risks and reputational matters and prepare the Protection business to respond/rectify appropriately.
• Lead in the development and own the implementation of short and medium-term operational plans in the context of our strategy, to improve customer journeys & drive efficiencies for the business
• Provide insightful information, guidance, and advice to influence business decisions.
• Ensuring you can demonstrate a strong control environment, providing oversight of key risks and issues with the ability to develop fully effective controls.
• Develop and maintain strong working relationships, engage cross functional partners to optimise business results.

• Strong interpersonal and communication skills are essential – we need you to be able to ‘tell the story’.
• Resilience is key! Whilst joining a super supportive team, things are often fast paced with a requirement to manage multiple priorities.
• Understands and demonstrates Leadership skills to maintain the great culture we pride ourselves with, to allow colleagues to achieve their best.

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create…