Front of House Manager

The Front of House Manager will oversee the smooth and efficient operation of the reception. This role is based in Edinburgh and requires excellent organisational skills and attention to detail.

Client Details

The employer is a well-established organisation. They are known for providing exceptional services and maintaining a professional and welcoming environment.

Description

· To coordinate the day to day running of the establishment including financial responsibility and make sound key decisions impacting the finances

· To manage rotas and agency bookings as well as costs

· To develop professional relationships with clients

· To develop professional relationships with staff and business stakeholders

· Identify areas of improvement to continually drive performance and business efficiency

· Organise and facilitate viewings for new enquiries with support from manager to keep occupancy levels high

· Develop monthly reports for management and director evaluation

· To oversee all front of house staff's workload and daily tasks

· To manage daily administration tasks and provide task instructions to team member

· Provide the manager with administrative support when required

· Provide the manager with regular updates on front of house, staff or families queries or concerns.

· Daily management of staff rota with input from care home manager

· Daily management of online HR and rota management system

· Coordinate staff communication

· Provide administrative support to care home departments

· Manage new employee onboarding process

· Manage project and care home activities evidence folders

Profile

A successful Front of House Manager should have:

Previous experience in a front of house or reception management role.
Strong organisational and time-management skills.
Proficiency in using office software and booking systems.
Excellent communication and interpersonal abilities.
Attention to detail and a commitment to maintaining high standards.
Ability to lead and motivate a team effectively.

Job Offer

Competitive salary of up to £50,000
Opportunities for professional development and career growth.
A supportive and professional working environment.

If you are passionate about delivering excellent service and have the skills for this role, apply now