Team Leader – Scottish Widows FTC​/Secondment

Position: Team Leader – Scottish Widows 12 month FTC/Secondment
Location: City of Edinburgh

Team Leader – Scottish Widows 12 month FTC/Secondment page is loaded## Team Leader – Scottish Widows 12 month FTC/Secondment locations:
Edinburgh time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 3, 2026 (7 days left to apply) job requisition :
145597
** End Date
** Monday 02 March 2026
** Salary Range**£39,825 - £44,250
** Flexible Working Options
** Hybrid Working, Job Share
** Job Description Summary
** See details below
** Job Description
**** JOB TITLE**:
Team Leader (Retirements) - Scottish Widows
** SALARY:** £39,825 - £44,250
** LOCATIONS**:
Edinburgh
*
* HOURS:

** Full-time
** WORKING PATTERN:
** Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office.
** This advertisement may close earlier than the stated deadline if we receive a high volume of applications. To ensure your application is considered, we encourage you to apply as soon as possible.
**** About the opportunity
** This role is based in our Retirements Team and we’re currently looking for an enthusiastic and driven people leaders to join our team. We're looking for someone to further embed our strong culture of trusting colleagues to do the right thing for our customers.

You’ll promote and lead initiatives to enhance our ways of working and support everyone to bring their best self to work every single day.

You'll lead, support and encourage the team to deliver excellent customer service and achieve high standards of accuracy, whilst also supporting the Senior Leadership Team and being pro-active in identify risks and resolving issues.

This is an excellent opportunity for a highly motivated, versatile and bold individual to take a pivotal role in the success of this team. It is a varied and exciting role that involves managing resources, performance and colleague wellbeing, whilst supporting in shaping the future course of our operation.

With a focus on measuring what is really important to customers through end to end customer journeys, our operations are transforming in order to support the Insurance, Pensions and Investments business to meet the ever changing needs of our customers every day.
** Why Lloyds Banking Group
** We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive
** What you’ll need
** The skills to lead, coach and role model a blended Customer Service Telephony and Administration team, whilst showcasing personal development and championing the group values.

You’ll have the ability to identify improvement opportunities for existing processes, systems and procedures to improve customer experience whilst embracing curiosity and innovation to simplify the way we do things.

You’ll take ownership of risk by proactively identifying and promptly call out opportunities to improve our control environment to ensure all customers receive fair outcomes.

You’ll create an engaging environment and positively influence our culture by seeking feedback and recognising colleagues for their contribution.
** About working for us
** Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
** We also offer…