Deputy General Manager

Deputy General Manager – (New Site Opening) (
Edinburgh)

Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one:
Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions… we've got every occasion covered.

As part of our rapid expansion, we are adding a BRAND-NEW venue in Edinburgh that brings the full throttle best night out in one place experience and we’re looking for an experienced Deputy General Manager ready to help set the pace, lead from the front and drive this opening to its full potential.

As Deputy General Manager, you’ll have to support with the responsibility for the performance, culture, and success of the site. You’ll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams.

• Work alongside the General Manager in all areas of the venue and make operational decisions on daily matters of importance, Whilst Adhering to company standards and service levels to increase sales, minimise costs, beverage supply, labour costs and overall P&L
• Managing the daily operation of the entire venue, including the selection, training, development and performance management of all staff
• Be fully accountable for all process and procedures within the business from daily transactions to inventory management
• Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities
• Ensure positive guest service in all areas. Respond to complaints within the given parameters or elevate to the General Manager, taking any and all appropriate actions to turn dissatisfied guests into return guests
• Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members

• Have got management experience in the leisure, hospitality, or F&B sector?
• Be a Deputy General Manager able to lead by example and supervise a team throughout every daily activity.
• Be a Deputy General Manager who can Inspire and motivate your team to deliver outstanding guests experiences from the moment they step through the door
• Be a great communicator
• Have a positive, can-do and problem-solving attitude no matter the task that faces you.
• Have the ability to create a sense of fun, For you the guests and the team

• Up to £38,000 per annum
• 28 days holiday per year
• Private Health insurance & benefits through Vitality
• Company pension contribution
• Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
• 25% off food and drink
• Get involved with different social activities throughout the year through our team social calendar
• Annual team awards party
• Cycle2
  
  Work scheme partnered with Halfords
• Refer a friend scheme