Team Leader - Scottish Widows FTC​/Secondment

JOB TITLE: Team Leader (Retirements) - Scottish Widows

SALARY: £39,825 - £44,250

LOCATIONS: Edinburgh

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office.

This advertisement may close earlier than the stated deadline if we receive a high volume of applications. To ensure your application is considered, we encourage you to apply as soon as possible.

Are you passionate about making a difference whilst keeping the customer at the heart of everything you do? Then there's a role here for you!

This role is based in our Retirements Team and we're currently looking for an enthusiastic and driven people leader to join our team. We want someone to further embed our strong culture of trusting colleagues to do the right thing for our customers.

You will promote and lead initiatives to enhance our ways of working and support everyone to bring their best self to work every single day.

You will lead, support and encourage the team to deliver excellent customer service and achieve high standards of accuracy, whilst also supporting the Senior Leadership Team and being pro‑active in identifying risks and resolving issues.

This is an excellent opportunity for a highly motivated, versatile and bold individual to take a pivotal role in the success of this team. The role is varied and exciting, involving managing resources, performance and colleague well‑being, and supporting the shaping of the future course of our operation.

With a focus on measuring what is really important to customers through end‑to‑end customer journeys, our operations are transforming in order to support the Insurance, Pensions and Investments business to meet the ever‑changing needs of our customers every day.

We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data and technology are driving innovative projects, fresh possibilities and countless new ways for our people to work, learn and thrive.

The skills to lead, coach and role‑model a blended Customer Service Telephony and Administration team, showcasing personal development and championing the group values.

You'll have the ability to identify improvement opportunities for existing processes, systems and procedures to enhance customer experience while embracing curiosity and innovation to simplify the way we do things.

You will take ownership of risk by proactively identifying and promptly calling out opportunities to improve our control environment to ensure all customers receive fair outcomes.

You'll create an engaging environment and positively influence our culture by seeking feedback and recognizing colleagues for their contributions.

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey!