Workplace Liaison Officer

JLL empowers you to shape a brighter way
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are currently recruiting for a Workplace Liaison to join our public sector and work in a revolutionary way at client’s sites with a real focus on workplace and customer experience. In this forward‑thinking role you will oversee total facilities management service delivery at a site in Edinburgh. The role is highly customer‑oriented and you will support the Contract Delivery Manager to ensure the company delivers its contractual obligations on time.

The successful candidate will work from the client’s site and will report directly into the Contract Delivery Manager. You will be rewarded with a salary reflective of background, skill set and experience.

• Responsible for the delivery of all hard and soft services including support for cleaning, housekeeping, emergency call out, PPM and reactive repair as required on a site‑by‑site basis including the direction, supervision and oversight of subcontracted services.
• Promotes a high level of satisfaction among customers/end‑users by anticipating and promptly responding to their service requirements.
• Ensures prompt response by other team members and selected contractors to exceed customer expectations.
• Gives direction on site to promote engagement and excellence in customer service and delivery.
• Understands the critical systems on site (UPS, generator, fire alarm, etc.) and can provide facilities support to the client business.
• Ensures compliance with local legislative requirements, Integral and client best practice, policies and procedures.
• Acts as the go‑to person in relation to all facilities activities on sites, ensuring potential roadblocks are identified and removed.
• Supports emergency preparedness and crisis planning on a site‑by‑site basis.
• Develops a close working relationship with all vendors under control to ensure full understanding of the client culture and inclusion in the team delivering a high‑quality service.
• Is the first point of contact for all building issues.
• Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs.
• Monitors and ensures office housekeeping and cleanliness is delivered at the highest quality level.
• Communicates in an open, honest, transparent manner with the ability to tailor the message to specific audiences and their needs.
• Adds value through delivery and innovation.
• Oversees delivery of Service Charged elements of property management on behalf of the client, where services are delivered by the Landlord.

• Knowledge within the Facilities Maintenance sector with some technical experience.
• Previous experience in a similar role.
• Understanding of UK health and safety requirements.
• Strong mechanical, organisational, interpersonal and IT skills.
• Ability to multitask and possess the physical capability to engage in manual labour.
• Courteous and helpful approach with strong communication skills both verbal and written.
• Ability to prioritise tasks, work to deadlines with minimal supervision.
• Proactive approach to identifying and rectifying matters relating to the building.
• Able to manage/support crisis situations.
• Self‑motivated and can work independently.
• Excellent admin skills.

On‑site – Edinburgh, G

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.